Full-Time Remote Virtual Receptionist

Full-Time Remote Virtual Receptionist

100% Work from Home l Hiring Immediately l Candidates must reside within 50 miles of San Antonio

At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. Because Ruby operates 24/7/365 days a year, this position requires the ability to work a weekend day and holidays. If you excel under pressure, adapt quickly, and take pride in top-tier service, we want to hear from you!

Day-to-Day:

• Inbound Support: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries.
• Multitasking and Adaptability: Seamlessly switching between unique client protocols, data entry systems, and customized call scripts across two monitors.
• Performance Goals: Meet and exceed core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Your Qualifications and Skills

• Located withing 50 miles of San Antonio, Texas
• A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
• A proven track record of self-motivation and reliable attendance.
• Preferred, but not required:
  • Experience in a high-volume call center, customer service, or administrative role.
  • Proficiency in Office 365.
  • Bilingual (Spanish/English) is a plus!

Compensation/Benefits:

• $19/hr
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
• Paid Time Off (PTO) - 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance 

Tech Requirements to Work from Home:

• PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible).
• Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.)
• Internet speeds of 50 Mbps Download/10 Mbps Upload.
• A web camera.
• Professional-grade wired headset with built-in microphone.
• Two monitors with a minimum screen resolution of 1600x900.
• Employees must supply their own compliant hardware during initial onboarding. After 90 days, Ruby will provide company-issued equipment.

Ready to apply? If you are tech-savvy, dependable, and driven by great customer service, apply today to start your career with Ruby!

Ruby is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.