Full-Time Remote Client Support Specialist (Legal Services) - TX (El Paso)

Full-Time Remote Client Support Specialist (Legal Services)
Job Type: Full-Time l Location: Remote (Texas Residents Only)
Pay Rate: $16/hour

About Alert Communications

With over 40 years of industry experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people-powered extension of their business. Operating 24/7/365, our dedicated team handles incoming leads, client onboarding, and critical legal intake solutions tailored specifically to help law practices thrive. We combine cutting-edge technology with empathetic, high-touch human interaction to ensure every caller receives exceptional service.

Position Summary

In this role, you will service as the primary, critical point of contact for individuals reaching out to our partner law firms, often during stressful or life-changing situations. You will deliver compassionate customer service, evaluate, and guide prospective clients through a smooth, professional onboarding process from their very first interaction.

Key Responsibilities and Duties:

• First Contact and Inbound Support: Warmly answer high-volume incoming calls, live chats, and web inquiries on behalf of nationwide law practices with empathy, patience, and professionalism.
• Lead Qualification and Screening: Conduct structured legal intake interviews to gather essential case facts, screen inquiries against firm-specific criteria, and accurately assess caller needs.
• Accurate Data Entry: Document call details, record accurate legal notes, and input critical customer information across multiple databases simultaneously without sacrificing call quality.
• Client Onboarding and Sign-Ups: Assist prospective legal clients in completing initial intake documentation, agreements, and necessary next steps to retain legal representation.
• Multitasking and System Navigation: Seamlessly switch between multiple software applications, client platforms, and dynamic script databases while maintaining an engaging, professional presence.
• Brand Representation: Act as a polished, reliable extension of over 3,000 top-tier legal practices across North America.

Qualifications and Requirements:

• Location: Must currently reside in the state of Texas (Proof of residency required upon hire).
• Schedule Flexibility: Ability to work full-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
• Experience:
  • Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
  • Legal, medical, or insurance intake experience is strongly preferred.
• Communication Skills: Excellent written and verbal communication skills with a warm, confident, and compassionate phone demeanor.
• Technical Aptitude: Strong computer literacy, speed, and the ability to multitask across multiple software systems simultaneously.
• Typing Speed: Minimum Typing speed of 35 WPM with high accuracy.
• Performance Standards: Proven track record of high productivity, attention to detail, and exceptional attendance/reliability.
• Bilingual Skill: Fluency in both Spanish and English is highly desired and a major plus!

Technical and Work-From-Home Requirements

To maintain strict call quality and client confidentiality standards, candidates must have a dedicated, compliant home office setup prior to starting:

• Workspace: A quiet, secure, private home office workspace completely free from background noise or other everyday household distractions.
• Internet Connection:
  • High-speed Fiber or Cable internet only that meet our minimum required speeds of 50 Mbps Download and 10 Mbps Upload. Wi-Fi, cellular hotspots, DLS, satellite, and dial-up are not prohibited.
  • The ability to be hardwired to your interview via Ethernet cable plugged into your modem/router.
• Hardware and Software:
  • Desktop PC or Laptop with Windows 11 or higher and 1GB of storage space. Apply/Mac products, Chromebooks, and tablets are note supported.
  • Dedicated wired USB headset with a microphone.

Comprehensive Benefits Package

We value our team members and offer a robust compensation and benefits package designed to support your health, financial future, and personal well-being:

• Employee stock Ownership Plan (ESOP): Build wealth and share in company growth through employee ownership!
• Health and Wellness: Comprehensive Medical, Dental, and Vision coverage options.
• Paid Time Off
• Retirement Planning: 401(k) retirement savings plan with competitive company matching.
• Insurance Protection: Company-provided free Life Insurance policy.
• Legal Support: Employee Legal Assistance programs.

Are you an empathetic, dependable, and detail-oriented professional? Are you ready to take the next step toward a stable, supportive, and rewarding environment? Apply today!

1. Apply directly through this job posting with your updated resume.
2. Our hiring team reviews all incoming applications in the order received to ensure a fair and thorough process for every candidate.
3. If your background and qualifications match what we are looking for, our recruiting team will reach out with next steps.

Alert Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.