French Speaking Client Service Consultant FinTech - Work In Athens, Greece

French Speaking Client Service Consultant FinTech

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with leading organisations across a wide range of industries. With a strong track record of placing professionals in high-impact roles throughout Europe and beyond, we pride ourselves on delivering tailored, people-first recruitment solutions that drive real business results. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform professional lives.

Job Overview

Mercier Consultancy Group is currently recruiting for an outstanding French Speaking Client Service Consultant FinTech position in Greece, based on-site in the vibrant and cosmopolitan city of Athens. This is a remarkable opportunity for a French-speaking professional to join a fast-growing FinTech environment, delivering world-class client support to end users of cutting-edge financial technology platforms and digital payment solutions. If you are passionate about FinTech innovation, committed to service excellence, and ready to launch or elevate your career through one of the most exciting jobs in Greece, this role is designed for you.

Key Responsibilities

• Provide prompt, professional, and empathetic client support to French-speaking users of FinTech products, including digital wallets, online payment systems, and financial management tools, via phone, email, and live chat.
• Guide clients through account setup, verification processes, and the onboarding journey within the FinTech platform, ensuring a smooth and positive experience at every touchpoint.
• Investigate, troubleshoot, and resolve client queries related to transactions, account security, payment processing errors, and platform functionality in a timely and accurate manner.
• Educate clients on the features, benefits, and correct usage of FinTech products and services, promoting digital financial literacy and customer confidence.
• Escalate complex technical or compliance-related issues to the appropriate internal teams, ensuring full transparency and timely resolution for the client.
• Accurately document all client interactions, case notes, and resolutions within the CRM system in accordance with company protocols and data protection standards.
• Contribute to achieving and exceeding key performance indicators including customer satisfaction scores, first contact resolution rates, and average handling times.
• Stay informed on updates to FinTech products, industry regulations, and internal processes to ensure the highest standard of client advisory service at all times.

Requirements

• Native or fluent French language skills, both spoken and written, are essential for this role — candidates must be able to communicate with full professional proficiency in French.
• A valid EU passport or the legal right to work within the European Union is mandatory for this position.
• A strong interest in or prior exposure to the FinTech industry, digital banking, cryptocurrency, online payments, or related financial technology fields is highly desirable.
• Demonstrated experience in a customer service, client support, or contact centre environment — ideally within a FinTech, financial services, or technology-driven setting.
• Excellent communication, problem-solving, and interpersonal skills with a genuine commitment to delivering outstanding client experiences.
• Proficiency in English at a communicative level for internal team collaboration and training purposes.
• Ability to work effectively in a structured, target-driven environment, managing multiple priorities with composure and professionalism.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise in the FinTech client services sector.
• Fully Paid Relocation Package, including your return flight to Athens, airport transfer, and hotel accommodation upon arrival — we take care of everything so you can focus on your new adventure.
• Monthly Performance Bonus rewarding your dedication, results, and client satisfaction achievements.
• 2 Extra Salaries Per Year in the form of a 13th and 14th month salary, providing outstanding financial security and reward.
• Fully Paid Professional Training Programme covering all FinTech product knowledge, systems, and client service best practices.
• Comprehensive Health Insurance from day one of your employment.
• A dynamic, multicultural, and inclusive workplace environment within a thriving FinTech operation in Athens, Greece.
• Genuine long-term career development opportunities within the FinTech industry and broader Mercier Consultancy Group network.
• And Much More...

Life in Greece

Relocating to Greece for this French-speaking jobs opportunity means embracing one of Europe's most captivating and culturally rich destinations. Greece is blessed with over 300 days of glorious sunshine per year, a breathtaking Mediterranean coastline, and a history that has shaped Western civilisation itself. Athens, the capital and your new home base, is a dynamic metropolis where ancient wonders such as the Acropolis sit harmoniously alongside a thriving modern city buzzing with creativity, innovation, and a world-class culinary scene. Whether you spend your weekends exploring archaeological sites, island-hopping in the Aegean, or simply enjoying a café frappe by the sea, life in Greece offers an extraordinary quality of life that is difficult to find anywhere else in Europe.

For French-speaking professionals seeking jobs in Greece, Athens provides a welcoming, cosmopolitan community with a well-established expat network and a cost of living that is significantly more affordable than many Western European capitals. Greece's legendary hospitality — known locally as "filoxenia" — ensures that newcomers feel at home from the very first day. From the vibrant neighbourhood markets and world-famous Greek cuisine to the warm, open character of its people, Greece offers a lifestyle that seamlessly blends professional ambition with personal fulfilment. This French Speaking Client Service Consultant FinTech position in Greece represents not just a career move, but a life-changing opportunity to grow, thrive, and experience the very best that Europe has to offer.

How to Apply

If you are a talented French-speaking professional ready to take the next exciting step in your career within the FinTech industry, we would love to hear from you. Don't miss this exceptional opportunity to join a world-class operation in one of Europe's most beautiful countries — this French Speaking Client Service Consultant FinTech position in Greece will not remain available for long. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. Your future in Greece starts here — we look forward to welcoming you on board.