Freelance Community Manager | R39,150 Total Fee Before Tax | ASAP–4 January 2027

We’re looking for an experienced freelance Community Manager to support a brand’s online communities, including coverage during the December holiday shutdown.

Contract periods:

• ASAP–18 December 2026: Day-to-day community management and preparation for the holiday handover.
  

• 19 December 2026–4 January 2027: Monitor activity, respond to enquiries and escalate issues while the internal team is away.
  

Remuneration: R39,150 before tax for the full engagement, covering both periods.

Working location, coverage hours, response times and weekend or public-holiday requirements will be agreed before booking.

What you’ll do

• Monitor comments, messages, mentions and relevant conversations across designated social channels.
  

• Respond to enquiries and feedback using the brand’s tone of voice and approved information.
  

• Moderate inappropriate content according to community guidelines.
  

• Identify complaints and sensitive or urgent issues, escalating them to the agreed contacts.
  

• Track unresolved enquiries and provide concise updates.
  

• Complete a clear handover when the internal team returns.
  

What you’ll bring

• Proven community-management experience for brands or agencies.
  

• Excellent written English and attention to detail.
  

• Confidence handling complaints and sensitive conversations professionally.
  

• Sound judgement and the ability to work independently.
  

• Familiarity with social media moderation and community-management tools.
  

• Reliable connectivity and availability throughout the agreed periods.
  

• Portfolio link(s) included on your CV.​
  

Availability during the holiday shutdown is essential.