Fraud Analyst - Freelance, Remote

Department: Specialized Roles

Employment Type: Full Time

Location: Philippines

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description

The Impact you’ll make

• Thoughtfully review high-risk cases involving complex or sensitive situations
• Make independent approve, cancel, or escalate decisions on flagged orders and accounts
• Support confidential reviews of account activity

• Uphold internal policies and risk-mitigation protocols without compromising the customer experience
• Apply sound judgment in gray-area cases and document decisions clearly

• Identify fraud patterns and trends, such as multiple accounts, suspicious payment or shipping details, and promo or referral abuse
• Contribute to internal safeguards that protect the ARMRA community (anonymized in the final posting as "the community")
• Monitor for spikes in suspicious activity during product launches and promotions

• Handle sensitive customer interactions with discretion, empathy, and sound judgment
• Work collaboratively with the wider team to resolve sensitive situations and uphold community trust

• Bring a continuous improvement mindset to risk evaluation and protection efforts
• Contribute to the ongoing improvement of systems and workflows that protect the community
• Help create a secure customer experience across the platform

Skills, Knowledge and Expertise

• Proven experience as a Fraud Specialist or Fraud Analyst, with hands-on review of high-risk orders and accounts
• Experience making independent fraud decisions, such as approve, cancel, or escalate
• Strong written and verbal communication skills in English
• Ability to work a flexible schedule, including non-standard hours, to support 24-hour coverage

• Technical skills
  • Fraud review tools and platforms (e.g., Shopify fraud analysis, Stripe Radar, Signifyd, Riskified, or similar)
  • Chargeback and dispute handling
  • Pattern recognition and data-driven analysis
  • E-commerce or consumer packaged goods (CPG) experience (preferred)
  • Experience with subscription or direct-to-consumer (DTC) businesses (a plus)
    
    
• Soft skills
  • Meticulous and intuitive, tuned into the details others might miss
  • Discreet and trustworthy with sensitive and confidential information
  • Leads with empathy, even when resolving difficult situations
  • Calm, discerning, and principled under pressure
  • Self-directed and comfortable working autonomously

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

• You work best when entrusted with autonomy and responsibility
• You approach your work with a sense of purpose and pride
• You care deeply about integrity, wellness, and doing right by others
• You can stay calm and fair when a case is sensitive or the answer isn't obvious
• You enjoy catching what others miss, and you're always looking for ways to make the process better
• You see this as more than a fraud role: it's a chance to help protect something meaningful

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• TBD

• Pay follows a ladderized structure: 
  • Training Week 1: $3/hr
  • Training Week 2: $4/hr
  • Week 3 and onward: $5/hr
• No benefits package included

• A 2-week paid training program covering the client's fraud policies, review protocols, tools, and workflows, so you're fully prepared when you move into live case work.

Benefits