Forward Deployment Engineering Lead, Enterprise SaaS

SymphonyAI, Microsoft 2024 Partner of the Year Winner, is breaking new ground in enterprise AI using our unique technology and packaged solutions that combine best-in-class unsupervised and supervised techniques with intuitive UIs to solve the hardest problems across the financial services spectrum. The immediate focus is on Financial Crime (Anti Money Laundering, Fraud, Cyber and Surveillance) and Growth and Profitability (Credit Risk, Liquidity and Customer Insights). We are looking for a dynamic Forward Deployment Engineering Lead to join our team remotely in the US. 

The Forward Deployment Engineering Lead will be focused on the transformation of customer IT divisions into world-class users of our enterprise software solutions. As a member of the Client Engagement Team, you will serve as a technical solutions expert on technical integration and installations. They will be responsible for effectively applying the SymphonyAI integration process to meet customer needs within the realm and scope of the Statement of Work (SOW). You will work on all aspects of the deployment process, including technical requirements gathering, managing the technical client relationship, supporting the integration, design, and testing, coordinating technical resources, and supporting product installs. In this role, you will be a client-focused technical and functional expert and lead and mentor a team of Forward Deployment Engineers to achieve customer success.

Key Responsibilities

• Deploying and integrating enterprise SaaS solutions including:
  • Configuration of the software and supporting applications
  • Design and development of custom extensions, to provide required integrations or functionality
  • Responding to and leading resolution of technical issues
  • Adhering to and enhancing software development approaches and methodologies
• Ability to self-manage in delivering high quality work product to meet project expectations within deadlines.
• Going beyond routine questioning to find the underlying causes of problems or discrepancies to identify problems and develop sound solutions
• Tracking and reporting development progress to Team lead
• Ability to work with other members of teams in a collaborative manner
• Lead a stream of technical work under the direction of a solution architect or project manager

Skills and Experience Required

• Bachelor’s degree (or equivalent) from a recognized university in Computer Science, Engineering, Information Technology, Physics, Mathematics or Statistics or closely related field
• 3+ years’ professional experience as a strong individual contributor in a team in enterprise-wide software deliveries using an SDLC delivery framework (Waterfall or Agile)
• Hands on experience in the following:
• Ability to provide hands-on support to test team during QA cycles.
• Excellent analytical and problem-solving skills
• Excellent communication skills and interpersonal skills
• Willingness to travel when necessary to meet client needs
• Languages: Java, Python, Scala (working knowledge of at least 1 is required. Other OOP languages may be considered)
• Databases: Oracle, PostgreSQL (Strong knowledge of SQL concepts in 1 is a must. Other DBMS such SQL Server, MySQL, or DB2 may be considered)
• Web Technologies: Working knowledge of 3 tier web application
• Scripting: Linux/Windows shell scripting (must be comfortable working in Linux environment)
• Containerization – knowledge of Docker, Kubernetes, Helm charts
• Source Control Tools (SVN, GIT or equivalent)

Preferred Skills and Experience

• Experience in financial services insurance industry such as Banks, Payments, MSB, Clearinghouse, Insurance
• Knowledge of CI/CD Tools or DevOps Pipelines
• J2EE Application Servers: JBoss EAP, IBM WebSphere (familiarity in at least 1 is required)
• Messaging and Streams: JMS and Kafka
• Cloud providers – AWS, Azure
• Containerization – experience of deploying on Kubernetes preferable on Azure (AKS) or OpenShift
• Experience with XSLT, XML, or JavaScript
• Data Analytics/Mining: Using SAS, R, Python - Experience handling, processing, and analyzing large data sources. Knowledge of statistics and predictive modelling
• Database design
• Any Technical or domain certification
• Hand-on experience and high technical aptitude

Must be willing and able to travel internationally to client sites on an as-needed basis.

#LI-Remote  

About SymphonyAI

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 2,000 talented leaders, data scientists, and other professionals across 35 countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.

Visit here, for more information about how we hire, what’s in it for you, our culture and values.