Final Mile Central Recruitment Lead

We’re looking for a Final Mile Central Recruitment Lead to join our team and play a key role in supporting the recruitment and onboarding of our courier population.

You’ll lead the day-to-day activity of our central courier recruitment team, making sure we’re getting the most from our recruitment pipeline, keeping applicants engaged and helping remove any barriers that could prevent candidates from progressing.

This is a fast-paced role where organisation, communication and a proactive approach will be key.

What you’ll be doing

• Leading the day-to-day delivery of central courier recruitment activity, supporting a team of approximately 10–20 colleagues.
• Supporting applicants throughout their recruitment and onboarding journey, helping to remove barriers and keep them progressing.
• Re-engaging inactive applicants and previous courier leads to increase our available courier pool.
• Identifying opportunities to convert existing applicants into active couriers, particularly in locations with the greatest operational need.
• Acting as the first point of contact for the central recruitment team, supporting with daily queries, escalations and system or process issues.
• Coordinating daily team activity and ensuring workloads are prioritised effectively.
• Making sure key recruitment actions are completed accurately and on time.
• Maintaining accurate recruitment information across Excel trackers and internal systems.
• Managing shared recruitment inboxes and ensuring queries are responded to or allocated appropriately.
• Supporting ad-hoc recruitment projects and wider operational requirements when needed.
• Taking ownership of improving new courier conversion and retention.

What you’ll need

• Previous experience of recruitment or onboarding candidates at pace.
• Experience supporting or coordinating a team, or acting as a key point of contact.
• Excellent communication skills across multiple channels.
• A confident telephone manner and the ability to build rapport with applicants and couriers.
• Strong organisational skills with the ability to manage multiple priorities.
• The ability to work effectively under pressure in a fast-paced environment.
• Confidence using Excel for basic data manipulation and tracking.
• A good working knowledge of Microsoft Office tools.
• A proactive approach with a strong sense of ownership and leadership.

What you’ll bring

You’ll be someone who enjoys working in a busy environment and can keep people focused on the right priorities. You’ll be comfortable dealing with applicants, supporting colleagues and solving day-to-day issues, while always looking for opportunities to improve conversion and get more couriers successfully through the recruitment journey.