FIH Bilingual Claims Helper

#WorkwithImpact 

About Us: 

At Castlemain, we help people understand, access, and engage with class action settlements and community programs. Our work begins with Class Members, ensuring they are supported with trauma-informed, culturally grounded communications and backed by expert project management and community-focused care.      

 Whether we’re delivering national noticing campaigns, providing direct claimant support, or partnering on community program building, we work with law firms, governments, Indigenous organizations, and administrators on national programs that ensure results.   At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are, visit https://www.castlemain.com/   

This role supports multiple projects across Castlemain, with a primary focus on the Federal Indian Hospitals Settlement, helping Class Members navigate the claims process. Castlemain ensures Claimants can access, understand, and respond to the Settlement, while providing support to complete and submit claims.  

As a Bilingual Claims Helper, you will walk alongside Class Members throughout their claims journey by providing clear information about the settlement and claims process and offering trauma-informed one-on-one support virtually or by phone.  

This permanent full-time position is open to candidates located across Canada. 

About the Opportunity: 

• Provide trauma-informed, culturally safe support to Class Members (virtually and in-person), including guidance on claim forms, resources, and the claims process.  

• Collaborate with Claims Helpers to ensure coordinated, effective support and address any service gaps.  

• Build and maintain relationships with communities, organizations, and local partners.  

• Assist Class Members with claim completion, status updates, appeals, and connections to mental health, legal, and cultural support.  

• Participate in ongoing training and learning to strengthen skills and deliver effective support throughout the Settlement claims process. 

• Contribute to a safe, healthy, and respectful workplace by complying with health and safety policies, communicating openly, and supporting ongoing risk and injury prevention. 

About You: 

You have strong written and verbal communication skills (in both English and French) and experience working with Indigenous Peoples and communities (three years or more), developed through community, professional roles, or lived experience, as well as: 

• Strong knowledge and awareness of Indigenous culture, history, and the impacts of trauma.    

• An in-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples as well as governance structure of Indigenous communities.   

• Ability to travel across Canada; up to 30% of the role, with individual trips of up to 7-10 days in duration.    

• An intermediate understanding of technology and online platforms, or a strong aptitude for learning new tools quickly. 

• Ability to access your local airport and possible nearby work locations.  

• Access to a quiet workspace and internet.   

Successful candidates will be required to complete both a Criminal Record Check (CRC) and a Vulnerable Sector Check (VSC) as a condition of employment. 

Compensation: Starting annual compensation of $60,000-$65,000 (full-time equivalent) plus a rewarding benefits package. Candidates living in northern or remote communities may be eligible for a Northern Allowance. Eligibility and tier placement are based on Canada Revenue Agency zone designations. 

 How to Apply: 

If this role sounds like a good fit, we invite you to submit your resume to https://www.castlemain.com/about/careers/ 

At Castlemain, we know not everyone's experience fits a checklist. We value curiosity, lived experience, community knowledge, and perspectives that can strengthen our work and relationships with the communities we serve.  We encourage applications from First Nations, Inuit, and Métis candidates. If you see yourself contributing to this work, we welcome the opportunity to learn more about you. 

Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met.