The Field Service Engineer will manage the daily service and support of the existing customer base, including equipment installation, maintenance, and troubleshooting. They are also responsible for driving service revenue, managing warranty transactions, and identifying new sales leads.
About the Company
In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
This position is part of the Service team located in Delhi and will be working remotely in managing the customer base in the region.
In this role, you will have the opportunity to:
Handle daily service and support of Radiometer's existing customer base and support sales & service growth and customer happiness
Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate
In this role, you will utilize critical thinking to resolve issues within defined procedures and practices. As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting
The essential requirements of the job include:
Attend breakdown calls in the region and raise request for parts and close transaction under Warranty, or Chargeable basis
Completing Installation of equipment's on site, completing Preventive Maintenance as per schedule and promotion of Service Contract, consumables, and IT solutions. Also conduct demonstration of products to customers Imparts training to the customer
Update service report in CRM Identifying potential parts requirement and get quote submitted and collect Purchase Order Identifying potential equipment requirements and generate Service Leads for sales team
Ability to prioritise workload, goals and tasks consistent with the department objectives. Ability to take direction from multiple sources and balance conflicting priorities in an effective and efficient manner and work well independently
Education / Skills
Diploma / Engineering in (Electronics, instrumentation and Bio-Medical Is preferred).
3+ years of field Service experience
Travel, Motor Vehicle Record & Physical/Environment Requirements:
Ability to travel – 50% travel
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment, any other physical requirements
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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— Sarah J.
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Marketing Manager
★★★★★
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