Field Service Engineer

Description

 
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!

• Compensation: $26.00 – $36.00 per hour + overtime opportunities (DOE) 
• Schedule: Monday – Friday | 8:00 AM – 5:00 PM
• Travel: 95% domestic weekday travel 

 The Field Service Quality Engineer is a remote, field-based position targeting candidates located near major Southeast transit hubs, with a strong preference for the Atlanta, Charlotte, Raleigh/Durham, or Greenville metro areas. 

Position Overview:

The Field Service Quality Engineer is primarily responsible for Field Service readiness and compliance to Field Service aspects of Quality Vision Services’ ISO-17025 accreditation, FDA IQ/OQ service business, and the expanding application of ISO 10360 in the field verification of QVI products. The role additionally requires traditional field service responsibilities for the installation, calibration, verification, repair, and maintenance of new and traditional QVI products.

Role and Responsibilities:

This role requires professional discretion and independent judgment more than 50% of the time in these specialized, technical, and business areas. 

• Independently establish and maintain knowledge of all applicable field-service related aspects of ISO standard 17025, 10360 and FDA Title 21Q/OQ requirements per CFR Title 21.
• Develop and validate tools, processes, and techniques in the application of these standards in field service operations.
• Perform customer-facing business duties of quoting, order management and execution of services pertaining to these standards.
• Participate in Quality System Audits that are asked of QVS and execute Quality System Audits for customers who purchase those services from QVS.
• Develop and conduct Internal Audits of QVS’ Quality Management System.

In addition to roles and responsibilities defined above, the Field Service Quality Engineer:

• Collaborates in the development of Field Service Techniques for calibrating and verifying the metrology performance of new OGP Product and Specifications and then serves as a resource for training others.  
• Performs traditional duties of a QVS Field Service Engineer as needed: Providing onsite installation, calibration, and repair services for QVI metrology products.

Requirements

Minimum Qualifications: (Experience, Education, Certifications, Knowledge, Skills, Abilities)

• Education: 4-year degree in Engineering, Technology or Physics required. In lieu of Degree, commensurate related work or military experience will be considered.
• Experience: Minimum 2 years of technical “hand’s on” Field Service experience or similar military experience in calibration, diagnosis and repair of complex systems is required.
• Knowledge of all applicable field-service related aspects of ISO standard 17025, 10360 and FDA Title 21Q/OQ requirements per CFR Title 21.   
• Field Service experience required; experience specific to metrology product service preferred.

Physical and/or Environmental Requirements: 

• Physical fitness and flexibility sufficient to contort into, underneath and around QVI products to execute service tasks. 
• Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)
• Ability to drive a car for extended periods of time and travel via air domestic or internationally as needed.
• Ability to lift and carry items of up to 50 pounds without assistance.
• Sufficient manual hand dexterity and visual acuity to work with machine parts and components and observe fine details.

 What We Offer: Benefits & PerksAt QVI, we invest in your health, your future, and your family. Here is a look at the comprehensive rewards package you will enjoy as part of our team: Exceptional Health & Wellness

• Free Individual Healthcare: We pay 97–100% of premiums on our most affordable HDHP—meaning $0 premium costs for single employee coverage!
• Full Disability Coverage: Peace of mind with 100% employer-paid Short-Term and Long-Term Disability Insurance.
• Life Insurance: Fully employer-paid life insurance policy to protect you and your loved ones.

  Generous Time Off from Day One

• 3+ Weeks of PTO: Start with over 3 weeks of combined paid vacation, sick, and personal time.
• Milestone Increases: Earn even more days off after hitting your 5-year and 10-year anniversaries.
• 10 Paid Holidays: Enjoy 10 designated paid company holidays throughout the year.

 Continuous Growth & Family Support

• $7,000 Tuition Tuition Reimbursement: Advance your career with up to $7,000 in annual tuition assistance.
• Dependent Scholarships: Specialized college scholarship programs exclusively for the children of QVI employees.

 Financial Growth & Incentives

• 5% 401(k) Match: Build your retirement fast with company contributions up to 5% of your gross wages.
• Annual Bonuses: Boost your earnings with annual discretionary bonuses (available for non-commission roles).
• $1,500 Referral Rewards: Earn extra cash just for helping us recruit top talent to the team
• EV Incentives: Free on-site electric vehicle charging stations and cash reimbursement toward buying a qualified EV. 

Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.