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AI Summary
Responsible for the installation, debugging, maintenance, and technical support of laboratory instruments including LC, GC, and GCMS systems. Provides proactive equipment health management and ensures customer satisfaction through effective problem resolution and cross-departmental collaboration.
Job Description
岗位职责
•负责大客户的仪器安装、调试、维修、维护、培训等相关技术支持工作, 包括但不限于LC、GC、GCMS等相关的硬件及相应的软件等；
•提供主动式设备健康管理服务, 处理复杂技术问题与跨部门协同，推动客户需求闭环管理, 支持客户业务发展与实验室运营, 支持服务合同和业务增长，参与知识沉淀与团队能力建设；
•及时解决客户问题，确保客户满意度，维护良好客户关系；
•按照公司流程有效的完成其他各项工作。
Qualifications
任职要求
•制药、化学、生物、食品、环境、材料、仪器科学、电学等相关专业硕士及以上学历，或者本科学历且具有三年及以上相关工作经验;
•了解色谱分析基本原理和LC/GC等相关仪器的基本原理，懂GCMS或LCMS仪器原理者优先;
•有大型制药、生物药、第三方检测行业支持经验者优先；
•喜欢技术钻研，动手能力强，对售后服务工作有兴趣；
•具备较强的数据分析、项目管理和跨团队协作能力；
•具有优秀的口头表达和交流沟通能力；
•具有良好的英文读写和一定的听说能力；
•能适应高频次的出差节奏
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
75% of the TimeShift:
DayDuration:
No End DateJob Function:
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