Field Service Engineer

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location: Spain / Madrid remote

Discover Impactful Work
Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for LSMS, IC and HPLC equipment. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

A Day in the Life:
Provide installation, maintenance, troubleshooting, repair, calibration, and technical support for sophisticated analytical instrumentation. Resolve complex hardware and software issues, perform preventive maintenance, train customers, and ensure optimal performance of customer systems. Build and maintain strong customer relationships while supporting scientific research and industrial operations.

What to expect:

• Install, troubleshoot, repair, and calibrate LSMS, IC and HPLC systems
• Diagnose and resolve complex hardware, software, and system performance issues
• Perform preventive maintenance and service activities to maximize instrument uptime
• Train customers and end users on system operation and best practices
• Build positive relationships with customers across research, academic, and industrial environments
• Interpret technical documentation, schematics, and engineering drawings
• Work with ultra-high vacuum systems, high voltage electronics, and electro-mechanical systems
• Travel extensively to customer sites and respond to urgent service needs when required
• Follow all applicable safety procedures, including laboratory and cleanroom protocols
• Collaborate with colleagues while working independently in the field

Keys to Success:

Education

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments.
• Preferred fields of study include Engineering, Chemistry, or a related technical discipline.
• Ongoing technical training and certifications required.

Experience

• Minimum 3 years of relevant experience with an Advanced Degree, or 5 years with a Bachelor's Degree.
• Experience installing, troubleshooting, repairing, and calibrating advanced analytical instrumentation.
• Experience with customer-facing technical service activities.
• Experience mentoring and training others preferred.

Knowledge, Skills, Abilities

• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems.
• Strong diagnostic and problem-solving skills for hardware and software issues.
• Ability to read and interpret technical documentation, schematics, and engineering drawings.
• Proficiency with Windows operating systems, networking technologies, and standard business software.
• Professional working proficiency in English; additional languages beneficial.
• Valid driver's license and willingness to travel 50–70%.
• Ability to lift up to 50 lbs and work in laboratory and cleanroom environments.
• Ability to respond to urgent customer needs and maintain high levels of customer satisfaction.

Competencies

• Excellent interpersonal and communication skills.
• Strong customer focus and relationship-building abilities.
• Ability to work independently with minimal supervision.
• Strong collaboration and teamwork skills.
• Commitment to safety, quality, and continuous improvement.
• Excellent organizational and time-management capabilities.
• Adaptability and willingness to learn new technologies.

Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status,