SAP SuccessFactors Integration Support Consultant (remote)

Work model: fully-remote & full-time, flexible within business hours
Employment type: permanent employment contract

Who we are 

Effective People is a leading global provider of SAP SuccessFactors, HR advisory, and workforce management solutions. We help organizations drive better business outcomes, improve HR effectiveness, streamline payroll processes, and create great employee experiences. Our 250 consultants cover all major industries, providing continued operational support and maintenance for 150+ companies.

About the Role 

We are looking for a SAP SuccessFactors Integration Support Consultant to join our global support team. 

This role focuses on the ongoing support, monitoring, troubleshooting, and maintenance of SAP SuccessFactors integrations across SAP and non-SAP systems. You will work closely with clients and internal teams to resolve integration issues, ensure service levels are met, and contribute to the continuous improvement of integration solutions. 

This is a client-facing junior to mid-level position, ideal for professionals looking to further develop their expertise in SAP SuccessFactors integrations and SAP Cloud Platform Integration (CPI).

Responsibilities 

• Provide day-to-day support for SAP SuccessFactors integrations and interfaces. 

• Investigate, troubleshoot, and resolve integration-related incidents and service requests. 

• Monitor integration processes and proactively identify potential issues. 

• Ensure adherence to agreed SLAs and support processes. 

• Collaborate with clients, functional consultants, and technical teams to resolve integration issues. 

• Support testing, deployments, and minor enhancements of existing integrations. 

• Maintain technical documentation and knowledge base articles. 

• Participate in client meetings and provide regular updates on support activities and issue resolution.

Requirements 

Must Have 

• Experience working in a similar role 

• Hands-on experience with SAP Cloud Platform Integration (CPI). 

• Understanding of integration concepts, interfaces, and troubleshooting methodologies. 

• Experience working in a ticket-based support environment and managing priorities according to SLAs. 

• Strong communication and stakeholder management skills in a client-facing environment. 

• Excellent problem-solving and analytical skills. 

• Fluency in English.

Nice to Have 

• Experience configuring or supporting IAS (Identity Authentication Service) and IPS (Identity Provisioning Service). 

• Knowledge of SAP SuccessFactors APIs and OData services. 

What we offer (for employment contract)

• Benefits package tailored to each region where we have employees 

• Yearly bonus linked to company performance 

• Fully remote work environment 

• Home office setup reimbursement (desk and chair) 

• Work-life balance 

• Learning and development opportunities, including support for certifications in various professional areas 

• Exposure to international and well-known clients across the market 

• Opportunity to work alongside a senior team in one of the leading SAP SuccessFactors consultancies 

• Flat organizational structure that encourages collaboration and knowledge sharing