Job Description Summary

Job Description

As a Field Service Engineer 2 (FSE 2) at GE Precision Healthcare LLC, you will be responsible for providing expert-level technical support, installation, maintenance, and repair services for our advanced healthcare imaging and diagnostic equipment within a designated field territory. You will ensure optimal performance and uptime of critical medical devices, directly impacting patient care and customer satisfaction.

Responsibilities:**

* Perform complex installations, preventative maintenance, and corrective repairs on a wide range of GE Precision Healthcare equipment, including but not limited to MRI, CT, X-ray, Ultrasound, and Nuclear Medicine systems.
* Diagnose and troubleshoot intricate technical issues, utilizing schematics, service manuals, diagnostic tools, and remote support systems to identify root causes and implement effective solutions.
* Provide on-site technical support and training to clinical staff and customers on equipment operation, safety protocols, and basic maintenance procedures.
* Manage a designated service territory, prioritizing service calls, scheduling appointments, and completing service documentation accurately and in a timely manner.
* Maintain accurate inventory of parts and tools, ensuring efficient utilization and replenishment.
* Adhere to all GE Precision Healthcare quality standards, regulatory requirements (e.g., FDA, ISO), and safety procedures.
* Collaborate with sales, applications, and engineering teams to resolve complex customer issues and contribute to product improvement initiatives.
* Participate in ongoing technical training and development programs to stay current with product advancements and industry best practices.
* Maintain a high level of customer satisfaction through professional demeanor, effective communication, and timely resolution of service requests.
* Complete all required administrative tasks, including service reports, timecards, expense reports, and customer feedback documentation.

Qualifications:**

* Associate's degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field, or equivalent military experience. Bachelor's degree preferred.
* Minimum of 2-5 years of experience in field service engineering, preferably with healthcare imaging or diagnostic equipment.
* Proven ability to troubleshoot and repair complex electronic and mechanical systems.
* Strong understanding of digital imaging technologies and networking principles.
* Excellent analytical and problem-solving skills.
* Exceptional communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.
* Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
* Proficiency in using service tools, test equipment, and diagnostic software.
* Valid driver's license and a clean driving record are required.
* Ability to travel frequently within the assigned service territory, including overnight stays as needed.
* Ability to lift and move heavy equipment (up to 50 lbs) and work in various clinical environments.
* Familiarity with regulatory compliance standards in the healthcare industry is a plus.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.