Field Return/Repair Tech Controls

Field Return/Repair Tech Controls

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

At Chromalox, we build advanced thermal technologies for the world’s most challenging industrial heating applications.

Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry. 

We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs. 

Join us as we continue to provide solutions to our customers and the world!

The Role:

 Under the supervision of the Field Service Manager, provides a role as a Field Service Technician, promoting the ETS brand, providing Field Service support.

As the Field Service Technician, you will Travel to customer sites, providing equipment checkout, start-up, and troubleshooting of heater and control panel equipment, including heating cable. Additionally, you will perform electrical and mechanical checks on heating equipment.

This is a cross-functional role where you will partner heavily with our customers while communicating with our engineering, purchasing, and vendors when replacement parts are required.

This position is remote with travel to Customer Sites and all ETS Manufacturing Plants. Preference will be given to candidates located in the Midwest/Great Plains region, particularly Iowa, Nebraska, and Kansas.

Your Responsibilities:

•  Coordinate field service calls to meet group objectives for monthly performance.
• Install service or Upgrade equipment at customer locations. as required.
• Reviews and analyzes installations, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications and operating or installation problems
• Diagnose technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.
• Troubleshooting and field wiring skills.
• Collaborates with other corporate functions, including Safety, Engineering, Sales, Manufacturing, and Supply Chain to drive continuous improvement.
• Develop detailed proposals for standard and custom service contracts.
• Provide training and guidance to customers on the proper operation and maintenance of products.
• Coordinate critical target dates from customer to engineering and production.
• Understand requirements for documentation of drawings, testing, approvals, and all submittals.
• Coordinate subcontractors involved as required to complete fieldwork required.
• Resolves customer complaints regarding equipment, supplies, and services.
• Assist customers and representatives in troubleshooting problems with equipment or applications.
• Able to train and supervise others, providing training and guidance to customers on the proper operation and maintenance of products.
• Provide start-up and installation assistance by phone or as needed at the customer job site.
• Establishing and maintaining interpersonal relationships; training and teaching others.
• Maintenance of a clean and orderly work area free of excess materials.
• Support and involvement in company, department, and/or safety policies, procedures, programs, and activities.
• Responsible for promoting a safety culture, ensuring that all safety requirements and training needs are met, managing safety incidents, compliance, and reporting both internally and to the customer
• To play a fundamental role on acting, supporting, teaching and monitoring the fulfillment of ETS’ Code of Conduct within the sales channels and in front of our customers

Requirements:

• At least 10+ years of professional working experience as a technician is required.
• An Associate Degree of Science in Electric/Electronics is required.
• Strong communication and interpersonal skills are a must with the ability to be flexible to adjust to changing field conditions.
• Ability to travel domestically and internationally.
• Travel time > 85%
• Able to perform both independently as well as in a team environment. decisions on matters that influence the outcome of assigned projects.
• Preference will be given to candidates located in the Midwest/Great Plains region, particularly Iowa, Nebraska, and Kansas.

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.  

Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.