Field Liaison - Patient Access

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

 Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! 

The Field Liaison builds and maintains relationships as the single point of contact with the field teams for high-volume, key account manufacturers for an assigned territory. Provides SME support for complex patient / provider clinical and reimbursement issues. Represents UBC at manufacturer hosted conferences. Gathers, analyses and reports case trend data for Quarterly Business Reviews and other reports as required by the manufacturer and assigned by the manager. Builds strong relationships with field-based partners. Primary contacts are frequently individuals representing other departments and/or representing the manufacturer; work is in pursuit of or to provide information or data on matters of importance to the caller. 
 

Specific job duties:

•  Formulates processes and interprets reimbursement policies to resolve complex dispensing or referral issues and ensure a positive patient and physician experience.
• Serves as SME on intricate cases to assigned prescriber offices, manufacturer representatives, health plans, and patients to ensure adequate measures are in place to avoid disruption in drug therapy and identify affordability options for patients.
• Assists manufacturer field teams in implementation of program launch and ongoing therapy utilization through education and training materials that aid in processing referrals.
• Provides Program Specific Processes (PSP) support and other special projects to enhance program workflows, reimbursement activities, and on-going utilization.
• Gathers, analyses, and prepares data, including case trends, for Quarterly Business Reviews (QBRs), FDA requirements, and other special projects and reports.

Skills and Qualifications:

• Associate or bachelor’s degree preferred 
•  2-4 years of relevant working experience
• Previous experience in the PBM and/or healthcare industry preferred
• Demonstrated team lead experience preferred
• Demonstrated customer service resolution skills
• Proficient in Microsoft Office applications
• Advanced knowledge of medical insurance terminology
• Ability to handle a fast-paced environment
• Strong written and verbal communication skills
• Advanced problem solving and troubleshooting skills
• Strong attention to detail and ability to multi-task
• Strong team building skills and the ability to train other team members
• Research, analysis, report preparation and documentation skills
• Other duties, as assigned

Benefits: 

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.  

Here are some of the exciting perks UBC offers: 

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