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Job Description: Field Application Scientist – LATAM

Job Description

The Field Application Scientist (FAS) provides scientific, technical, and application support to customers, helping ensure successful adoption and effective use of Thermo Fisher Scientific products, instruments, software, workflows, and solutions.

This professional acts as a technical reference for customers, sales teams, channel partners, and internal stakeholders, supporting both pre-sales and post-sales activities. The role contributes directly to customer satisfaction, opportunity conversion, revenue execution, customer retention, and sustainable business growth.

The FAS may be located in any country within Latin America, provided they have easy access to major airports and the ability to travel frequently to customer sites, training centers, events, and internal meetings.

This position may support different application areas depending on the business need, customer segment, and technical background of the selected candidate.

Specific focus by position:

For the Omics FAS:
The role will focus on Metabolomics, Proteomics, and Biopharmaceutical applications, supporting advanced scientific workflows involving mass spectrometry, liquid chromatography, protein and metabolite analysis, and related data analysis tools.

For the Pharma FAS:
The role will focus on the Pharmaceutical segment across Latin America, supporting analytical workflows involving HPLC, Ion Chromatography, Gas Chromatography, LCMS, GCMS, and Chromeleon software, with emphasis on regulated laboratory environments and integrated multi-technique solutions.

Main Responsibilities

• Work directly with customers to provide application support, technical assistance, training, method guidance, troubleshooting, and problem-solving related to Thermo Fisher Scientific solutions.
• Support pre-sales activities by participating in technical discussions, customer evaluations, product demonstrations, proof-of-concept activities, workflow assessments, and solution recommendations.
• Provide post-sales application support to ensure successful implementation, adoption, optimization, and effective use of Thermo Fisher Scientific products and solutions.
• Conduct customer training sessions, workshops, seminars, webinars, hands-on demonstrations, and field-based activities.
• Participate in congresses, scientific meetings, commercial events, and Thermo Fisher-sponsored activities, including as a speaker or technical representative when required.
• Offer technical and scientific support to internal and external customers through field visits, remote meetings, phone calls, and emails.
• Assist customers in resolving issues related to product use, workflow implementation, method standardization, application suitability, and post-sales support needs.
• Perform product, software, workflow, and solution demonstrations at company training centers, customer laboratories, partner facilities, or regional events.
• Collaborate closely with commercial teams, product scientists, service teams, channel partners, marketing, and regional leadership to support opportunity progression and customer success.
• Support internal initiatives and cross-functional projects that improve technical support capabilities, customer experience, commercial execution, and organizational efficiency.

Specific focus by position:

For the Omics FAS:
Additional responsibilities include supporting customers in metabolomics, proteomics, and biopharmaceutical workflows, including method guidance, technical troubleshooting, training, and demonstrations involving LCMS, Orbitrap-based mass spectrometry, protein and metabolite analysis, and specialized software tools.

For the Pharma FAS:
Additional responsibilities include supporting Pharmaceutical customers in pre- and post-sales activities involving HPLC, IC, GC, LCMS, GCMS, and Chromeleon, especially in method development, quality control, method transfer, workflow optimization, regulatory-driven applications, and multi-technique opportunities.

Secondary Activities

• Provide market insights, customer feedback, competitive intelligence, and technical input to support sales and business development strategies.
• Identify new business opportunities by understanding customer needs, workflows, challenges, and future requirements.
• Represent Thermo Fisher Scientific at customer-facing events, congress booths, workshops, technical forums, and partner activities.
• Deliver technical presentations to customers, internal teams, channel partners, and external audiences.
• Guide customers in selecting appropriate products, methodologies, workflows, software, and services to meet their operational and scientific objectives.
• Support technical enablement of sales teams and channel partners through training, coaching, application discussions, and preparation of customer-facing materials.
• Contribute to the development of application materials, presentations, training content, demonstration protocols, best-practice documents, and internal knowledge resources.

Specific focus by position:

For the Omics FAS:
The role will contribute to strengthening Thermo Fisher Scientific’s positioning in high-value scientific areas such as proteomics, metabolomics, biopharmaceutical characterization, advanced LCMS applications, and data analysis workflows.

For the Pharma FAS:
The role will contribute to expanding Thermo Fisher Scientific’s presence in the Pharmaceutical market, supporting sales strategies, customer engagement, partner enablement, and competitive differentiation in regulated and multi-platform laboratory environments.

Technical Competencies

• Strong technical and scientific background relevant to the assigned business area, product portfolio, customer segment, or application field.
• Practical experience with laboratory workflows, analytical methods, instrumentation, software, or technical solutions relevant to the role.
• Ability to understand customer needs and translate them into appropriate technical recommendations and solution-oriented approaches.
• Experience in application support, troubleshooting, method development, workflow optimization, technical training, or customer-facing scientific support.
• Ability to support integrated workflows and collaborate across multiple technical and commercial functions.
• Understanding of customer laboratory environments, operational requirements, quality expectations, and business drivers.
• Strong oral and written communication skills, with the ability to explain complex technical concepts clearly to different audiences.
• Strong presentation skills in customer-facing, scientific, technical, and commercial settings.
• Ability to work independently, manage multiple priorities, and operate effectively in a regional or field-based environment.
• Proficiency in Microsoft Office and related business applications.
• Advanced proficiency in Portuguese and Spanish is required. Advanced English is mandatory.

Specific focus by position:

For the Omics FAS:
Required technical background should include strong understanding of metabolomics, proteomics, and biopharmaceutical applications, with practical experience in mass spectrometry, liquid chromatography, protein analysis, metabolite analysis, and omics data interpretation. Experience with Orbitrap-based mass spectrometry, FreeStyle, Proteome Discoverer, BioPharma Finder, and Compound Discoverer will be considered a strong differentiator.

For the Pharma FAS:
Required technical background should include strong understanding of Pharmaceutical analytical workflows, including quality control, method development, method transfer, impurity analysis, stability studies, cleaning validation, raw material testing, and regulated laboratory practices. Practical experience with HPLC, IC, GC, LCMS, GCMS, and Chromeleon software will be highly relevant. Knowledge of GMP environments, data integrity expectations, and Pharmaceutical regulatory requirements will be considered a differentiator.

Minimum Qualifications

• Bachelor’s degree in Chemistry, Biology, Biochemistry, Pharmacy, Biomedical Sciences, Engineering, Life Sciences, or related fields.
• Master’s degree in a relevant scientific or technical discipline is preferred or required depending on the application area; PhD may be desirable depending on the business area or application scope.
• 5 years of professional experience in a scientific, technical, laboratory, application support, customer support, or related role.
• Previous experience providing technical support, customer training, troubleshooting, demonstrations, method guidance, or post-sales support is highly desirable.
• Previous experience in a corporate, customer-facing, commercial, laboratory, or field-based environment is desirable.
• Availability to travel up to 75% of the time, including domestic and international travel across Latin America and, when required, to the United States.
• Valid travel documents and ability to meet applicable visa requirements for international business travel, when required.
• Valid U.S. visa, or eligibility and willingness to obtain a U.S. visa, is required due to potential training, meetings, and business activities in the United States.

Specific focus by position:

For the Omics FAS:
A Master’s degree is required in areas related to Metabolomics, Proteomics, Biopharmaceuticals, Analytical Chemistry, Biochemistry, Pharmacy, Chemistry, Biomedical Sciences, or related fields; PhD is desirable. Previous experience with advanced LCMS workflows, omics applications, or biopharmaceutical characterization is highly desirable.

For the Pharma FAS:
A Master’s degree is required in areas related to Analytical Chemistry, Pharmaceutical Sciences, Chemistry, Pharmacy, Chemical Engineering, or related disciplines; PhD is desirable. Previous experience in Pharmaceutical laboratories, analytical development, quality control, regulated environments, or Pharmaceutical application support is highly desirable.

Preferred Qualifications

• Experience working with customers in scientific, industrial, healthcare, academic, government, or regulated environments.
• Experience supporting sales teams, channel partners, distributors, service teams, or cross-functional commercial organizations.
• Experience with Thermo Fisher Scientific products, software, workflows, or related technologies.
• Previous regional or multi-country experience.
• Demonstrated ability to influence opportunity progression through technical expertise, customer engagement, and consultative support.
• Strong business acumen and understanding of how application support contributes to customer satisfaction, revenue execution, and long-term business growth.

Specific focus by position:

For the Omics FAS:
Preferred qualifications include hands-on experience with Thermo Fisher Scientific LCMS platforms, Orbitrap technology, omics workflows, biopharmaceutical characterization workflows, and specialized data analysis software.

For the Pharma FAS:
Preferred qualifications include hands-on experience with Thermo Fisher Scientific chromatography, mass spectrometry, and software platforms, including HPLC/UHPLC, IC, GC, LCMS, GCMS, and Chromeleon, as well as experience supporting channel partners or indirect sales models in Latin America.