FCC - NOC Analyst
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AI Summary
Monitor network and infrastructure performance using enterprise tools to identify and resolve system issues. Perform incident triage, escalation, and documentation while coordinating with engineering and cybersecurity teams.
cFocus Software seeks a NOC Analyst to join our program supporting the Federal Communications Commission (FCC). This position is remote. This position requires the ability a Public Trust clearance.
Qualifications:
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience in IT operations, network monitoring, or NOC environment.
- Understanding of enterprise infrastructure, networking, and system operations.
- Ability to analyze system alerts, logs, and performance data
- Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
- Knowledge of networking fundamentals (TCP/IP, DNS, routing, switching).
- Familiarity with Windows/Linux systems administration.
- Understanding of incident management and ITIL processes.
- Strong troubleshooting and analytical skills.
- Ability to work in a 24x7 operational environment.
- Effective communication and documentation skills
- Required Certifications
- Role-appropriate IT and networking certifications demonstrating operational competency.
- Examples include: CompTIA Network+, Security+, CCNA, or other relevant certifications
- Monitor network, systems, and infrastructure performance using enterprise monitoring tools.
- Identify, troubleshoot, and resolve network and system issues.
- Perform incident detection, triage, escalation, and resolution.
- Maintain uptime and availability of enterprise services.
- Document incidents, outages, and resolutions in ticketing systems.
- Coordinate with engineering and cybersecurity teams for incident resolution.
- Perform routine system checks, maintenance, and updates.
- Support change management and deployment activities.
- Follow SOPs, runbooks, and operational procedures.
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