Facility Compliance Consultant II / Team Leader

Agency

Dept of Health and Human Services

Division

Health Service Regulation

Job Classification Title

Facility Compliance Consultant II (NS)

Position Number

60054228

Grade

NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position serves as a Facility Compliance Consultant II and Team Leader within the Mental Health Licensure and Certification Section, providing administrative, supervisory, and clinical oversight to surveyors responsible for regulatory activities in the South Coastal region. It leads licensing inspections, annual surveys, follow‑up investigations, and complaint reviews for mental health, developmental disability, and substance use disorder facilities to ensure compliance with state and federal requirements.

The role guides surveyors in interpreting regulations, documenting deficient practices, recommending licensure actions, and maintaining consistency in enforcement across facilities. It delivers consultation and technical assistance to facilities, staff, and external agencies, and participates in quality assurance and regulatory proceedings.


The Facility Compliance Consultant II / Team Leader will be home-based and will cover the South Coastal region of the state. Position may require travel 1-2 days per week in the assigned region as well as travel to Raleigh 1-2 times per month, which may involve overnight travel. A state vehicle shall be used for travel purposes, when available. Use of personal vehicle may be required and compensated at the NC Office of State Budget and Management’s established mileage rates.



Key Duties Include:
- Provide supervisory oversight to surveyors conducting licensing inspections, annual surveys, complaint investigations, and follow‑up reviews.

- Ensure mandated annual surveys are completed within required timelines and consistent with regulatory protocols.

- Monitor survey investigations to verify adherence to guidelines and prepare recommendations for licensure actions.

- Deliver consultation and technical assistance to staff, facilities, and external partners regarding regulatory requirements and inspection processes.

- Participate in quality assurance activities, including document review and involvement in informal, semi‑formal, and contested case hearings.

- Interpret and apply federal and state standards, guidelines, and regulations to support consistent enforcement decisions.

- Coordinate regional survey activities by organizing schedules, tracking workloads, and ensuring timely follow‑through on survey findings.

- Draft enforcement action letters and support legal proceedings based on documented survey results.

- Train and mentor new surveyors using established investigative, observation, interviewing, and documentation curricula.

- Travel frequently throughout the assigned region and statewide to conduct onsite regulatory activities and attend required meetings.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $57,983.00 - $101,470.00

Recruitment Range: $57,983.00 - $78,585.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. 
 
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: 

• Expert proficiency reviewing, analyzing, and documenting regulatory survey findings to produce clear, concise, and legally defensible reports for enforcement consideration.

• Strong skill supervising and coordinating surveyor workloads by organizing schedules, monitoring progress, and ensuring timely completion of annual surveys, complaint investigations, and follow‑up inspections.

• Demonstrated experience applying state and federal rules, standards, and regulatory procedures to evaluate the scope and severity of deficient practices and determine appropriate licensure actions.

• Strong investigative and analytical skill assessing facility operations and care practices in mental health, developmental disability, and substance use disorder settings to support objective compliance determinations.

• Intermediate proficiency using Microsoft Office applications to organize survey documentation, prepare enforcement correspondence, and manage electronic records across a multi‑county regulatory region.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Eligible For A Fully Remote Work Option

This Position Requires Extensive Regional And Statewide Travel, Including Occasional Overnight Trips

About the Division of Health Service Regulation (DHSR):
The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Mental Health Licensure and Certification Section (MHL&C): 
The Mental Health Licensure and Certification Section oversees the licensing and regulation of mental health, substance abuse, intellectual disability, and developmental disability facilities across North Carolina. These facilities include intermediate care facilities for individuals with intellectual disabilities, group homes, and day programs serving children and adults. The section conducts initial, annual, and complaint investigations and operates from a main office in Raleigh with a regional office in Black Mountain. It is organized into two branches: the ICF/IID Branch, which certifies intermediate care facilities for Medicaid participation, and the Mental Health Licensure Branch, which licenses and surveys mental health residential and day programs. Survey teams are based in Raleigh, Black Mountain, and Asheville, and consist of consultants from multiple professional disciplines who provide regulatory oversight across several counties.

Compensation and Benefits: 

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits. 

Supplemental Contact Information: 

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/. 

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. 

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified. 

               

Application Process 

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. 

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. 

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.  Applications must be submitted by 11:59 PM on the closing date. 

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. 

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. 

• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. 

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification 

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. 

Veterans’ and National Guard Preference 

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. 

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.  

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

CONTACT INFORMATION  

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application. 

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in a health or human services related field from an appropriately accredited institution and two years' experience in surveying, clinical and/or administration of a program in a related health field

OR

Bachelor's degree, preferably in a health or human service related field from an appropriately accredited institution and four years' experience in surveying, clinical and/or administration of a program in a related health field

OR

An equivalent combination of education and experience

For Laboratories:

Bachelor's degree in medical technology from an appropriately accredited institution and four years of laboratory experience preferably with exposure to all laboratory branches and one to two years supervisory or comparable experience

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Email:

talentacquisition@dhhs.nc.gov