Expert Service Delivery Manager
Please mention DailyRemote when applying
/100
Resume Match Score
Match your resume skills with our AI powered skill match!
AI Summary
The Service Delivery Manager is responsible for managing client relationships, including status reporting and KPI/SLA performance. They also oversee hosting operations, internal workstreams, and act as the primary technical escalation point for clients.
_x000D_* Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives_x000D_
* Owns all client hosting issues and ensures they are satisfactorily resolved_x000D_
* Delivers regular program status updates and performance reporting_x000D_
* Owns all collaboration to ensure internal groups and business partners are delivering successfully_x000D_
* Technology escalation point for our clients_x000D_
* Manages our hosting profit margin and continuously strives to maximize_x000D_
* Manages client delivery expectations_x000D_
* Manages environmental change control for client awareness and acceptance_x000D_
* Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)_x000D_
* Executes performance monitoring tools and reporting for proactive issue identification and resolution_x000D_
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
