Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications 

Join our team as an experienced Motor Claims Handler, managing motor claims from first notification through to settlement while delivering outstanding customer service and positive claim outcomes.

As a Motor Claims Handler, you'll play a key role in delivering excellent claims service for a major motor client, managing a varied caseload from initial notification through to settlement. Working within a supportive and collaborative team, you'll be responsible for investigating, assessing, negotiating and concluding both first-party and third-party motor claims, ensuring each case is handled fairly, efficiently and in line with regulatory and client requirements.

This is a fast-paced role that combines technical claims handling, customer service and problem-solving. You'll proactively manage a portfolio of over 150 claims, carrying out liability investigations, engaging with customers and third parties, managing suppliers and achieving defined quality and closure targets. You'll also have the opportunity to handle customer complaints, making previous complaints-handling experience advantageous, particularly if you have an understanding of CPC requirements.

We're looking for someone who can build positive relationships with clients, colleagues and external partners while maintaining a professional and customer-focused approach. The role would suit an organised and resilient individual who enjoys working in a dynamic environment, can adapt to changing priorities, and takes pride in delivering positive outcomes for customers and clients alike.

The skills you will have when you apply: 

• Motor Claims & FNOL Experience – Previous experience within a motor claims environment, ideally handling First Notification of Loss (FNOL) claims, with a strong understanding of motor claims processes and classifications.

• Insurance Qualifications – APA qualification in Insurance (or higher) is essential.

• Policy & Claims Knowledge – Knowledge of motor insurance policies, claims handling procedures and industry best practice, with an understanding of quantum and market agreements/developments.

• Decision Making & Problem Solving – Strong analytical, numerical and judgement skills, with the ability to investigate claims, assess liability and make informed decisions.

• Customer Service & Communication – Excellent written and verbal communication skills, with a customer-focused approach and the ability to build effective relationships with internal and external stakeholders.

• Negotiation & Influencing – Strong negotiation and interpersonal skills, capable of achieving fair claim outcomes and positively influencing stakeholders.

• Attention to Detail & Accuracy – High levels of accuracy and attention to detail when reviewing documentation, assessing claims and maintaining records.

• Adaptability & Resilience – Able to thrive in a fast-paced, target-driven environment, managing competing priorities, meeting deadlines and adapting to changing business needs.

What we’ll give you for this role:

• Bike to Work Scheme 

• Tax Saver Travel Scheme 

• Discounted onsite Gym Membership (Dublin 4) 

• Discounted onsite Montessori (Dublin 4) 

• EAP – Employee Assistance Programme  

• Life Cover 

• PHI – Permanent Health Insurance 

• Exams & Professional Membership Fees 

• Professional and personal development opportunities 

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance.

From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career.

You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.

Next steps for you:

Think we'd be a great match? We'd love to hear from you – apply today.

If you're unsure whether you meet every requirement, we still encourage you to apply. We welcome applications from people of all backgrounds and experiences.

Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates.

Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.  

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