Experience Design Research Associate II

• Leads planning and execution of medium‑to‑large research studies that integrate user and business goals.
• Embeds research into product development through close collaboration with cross‑functional teams.
• Guides junior researchers in defining objectives, selecting methodologies, and aligning work to strategy.
• Leads rigorous, end‑to‑end data collection using advanced methods for medium‑to‑large projects.
• Creates comprehensive, impactful deliverables and tailors insights for various stakeholders.

Basic Qualifications

• 3 or more years of experience conducting research for experience design or a related field.
• 1 or more years of experience working in ecommerce or multi-channel environments.
• Experience translating research findings into clear, actionable deliverables for diverse audiences.
• Experience planning and guiding medium-to-large research studies that integrate user and business goals.
• Experience synthesizing research into reusable outputs that can apply beyond a single study, such as principles, frameworks, or design guidelines.
• Experience in systems thinking to define terms, categories, and relationships and applying them consistently across products or experiences.
• Working knowledge of how AI systems are built, trained, and evaluated to inform research workflows and measurement strategies.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Operations Management, Psychology, Human-Computer Interaction (HCI), UX Research, Market Research, Product Design, Interaction Design, Graphic Design, Information Architecture, AI/ML Design, or a related field.
• Ability to work independently while maintaining strong alignment with cross-functional partners.
• Hands-on experience applying AI within a research or design practice, such as developing AI-assisted analyses, tools, or prototypes.
• Experience designing or running evaluations of AI/model performance or output quality
• Experience with AI-driven prototyping or experimentation, including A/B testing
• Technical background in software engineering, analytics, data science, design technologist, cloud data environments (e.g., Google Cloud Platform, BigQuery), or experience researching technical products.

• Competitive pay
• Generous employee discount
• Physical and mental well-being support