Evergreen Practice Manager

The Role:

The Practice Manager owns the full Evergreen (ESG) project portfolio at Western Computer. This is a senior delivery leadership role. You sit above the Project Managers and Solution Architect and are accountable for the program’s direction, delivery, budget, and executive reporting. You are the single point of accountability between the delivery teams and the executive sponsor.

Key Responsibilities:

Program Direction & Strategy

• Set and maintain direction, sequencing, and priorities across Evergreen, Lyra, Pine, Cedar, and all tiger team initiatives.

• Translate executive strategy into a program roadmap with clear milestones, dependencies, and success measures.

• Own the program charter, scope baseline, and any approved changes.

• Resolve cross-project conflicts in priority, resourcing, scope, and timeline.

Delivery Oversight

• Drive delivery success across all portfolio projects: on scope, on time, on budget, and to defined quality standards.

• Hold Project Managers and the Solution Architect accountable for project-level execution.

• Run a regular program cadence: weekly delivery review, monthly portfolio review, and working sessions as needed.

• Maintain an integrated program plan that reflects all active projects, dependencies, and critical-path items.

Risk, Issue & Dependency Management

• Own the consolidated program risk register and issues log. Drive resolution of high-severity items personally.

• Identify cross-project dependencies early and manage them actively.

• Decide when to escalate to the executive team versus resolve at the program level.

Team Leadership

• Provide direct guidance and coaching to Project Managers, the Solution Architect, and tiger team leads.

• Set expectations for project management quality, documentation standards, and stakeholder communication.

• Build a one-team culture across delivery teams. Reduce silos and standardize practices where it adds value.

• Partner with functional managers on resource planning, capacity, and performance feedback.

Budget & Financial Oversight

• Own the consolidated Evergreen program budget across all projects and tiger teams.

• Approve spend within defined authority limits. Route anything above that limit to the executive sponsor with a recommendation.

• Re-forecast the program at least monthly. Flag variance early, not at quarter-end.

• Provide monthly financial summaries and quarterly deep-dives to the executive sponsor.

• Own vendor performance across the portfolio and hold vendors to the same delivery standards as internal teams.

Executive Reporting & Stakeholder Management

• Serve as the executive team’s primary contact for the Evergreen portfolio.

• Translate executive priorities into clear direction for delivery teams, and translate delivery realities into executive-friendly updates.

• Own the stakeholder communication plan. Represent the program in executive forums, steering committees, and board-level updates.

• Pre-brief the executive sponsor before major decision points so decisions are made with full context.

Qualifications

• 10+ years of experience in program or project management, preferably in ERP delivery or professional services.

• Proven track record managing a portfolio of parallel projects with multiple teams and cross-functional dependencies.

• Experience with Microsoft Dynamics 365 or similar ERP implementations is strongly preferred.

• Excellent financial management skills: budget ownership, forecasting, and variance reporting.

• Strong executive communication skills. You can translate technical delivery realities into clear business language.

• PMP, PgMP, or equivalent certification preferred.

• Experience working with and managing vendor relationships.

• Bachelor’s degree required.

Your First 90 Days

• First 30 days: Meet every Project Manager, the Solution Architect, and each tiger team lead. Get current on the true status of each project. Stand up the program reporting cadence.

• First 60 days: Deliver a baseline integrated program plan, consolidated risk register, and consolidated budget view to the executive sponsor.

• First 90 days: Present a written program assessment to the executive team covering what’s on track, what’s at risk, and what changes you recommend.

The Perks

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $165k - $180k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.

• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!

• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.

• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!

• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Who we are

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!