ESS UW & Policy Services Supervisor

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role supports the ESS UW & Policy Services team responsible for processing, quality assurance, and escalation management across operational workflows. The team converts inbound work into accurate system updates, resolves exceptions, and ensures quality standards are met so downstream processes can proceed without delay. This role will lead efforts to improve workload visibility, standardize decisioning, and strengthen cross-team coordination to drive more predictable and sustainable outcomes. Success in this role requires a strong understanding of ESS policy support processes, along with the ability to promote consistency and help teams deliver dependable, high‑quality results at scale.

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This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Are you a natural leader who can drive business goals? If you can take initiative, make sound decisions and have a desire to tackle challenges, we want to hear from you!

As a Supervisor, you'll lead, plan and organize the work of associates within multiple locations, multiple functions and units performing complex work. We'll count on you to develop, coach, train and mentor team members. You'll analyze the development of new policies/procedures, make recommendations and work closely with unit management to implement changes to existing work policies and procedures.

Job Description

Key Responsibilities:

• Supervises, coordinates and provides leadership to team. Ensures all sophisticated processing and customer service needs are addressed and resolved in a timely manner and within standards/guidelines. Interacts with others as necessary to achieve objectives.

• Assigns work, monitors, evaluates, recommends and implements changes/improvements to existing processing procedures. Establishes standards, specifications, methods and recommends equipment usage as requested/assigned.

• Supervises the resolution of highly complex problems in technical, system or production aspects of the section/team responsibilities. Maintains status and provides management with updated reports as required.

• Leads task or project teams as assigned and provides recommendations. Keeps management updated regarding status as requested. Implements and monitors progress of final determination. Conducts regular follow-up to track the effectiveness of the implemented changes.

• Initiates analysis to study system changes applicable to unit and its functions. Analyzes recommendations for updating systems/software for unit(s). Makes recommendations and ensures follow up on system/software updates.

• Assists departmental management in the development of budget and is accountable for performance against individual unit/team budget. Analyzes data that may impact overall operating results.

• Analyzes the need for training in specific subjects within unit. Uses team input to design and recommend training program for the unit.

• Prepares and administers performance evaluations and salary activity. Functions as first level of communication regarding production and/or associate related situations.  

May perform other responsibilities as assigned.  

Reporting Relationships: Reports to Manager/Director and supervises team of professionals. 

Typical Skills and Experiences:

Education: Undergraduate studies and/or studies toward related insurance designation preferred.

Experience: Seven years of experience in related field; five years of experience with undergraduate studies.

Knowledge, Abilities and Skills: Knowledge of applicable processing systems and procedures. Strong customer service philosophy and in-depth knowledge of related products. Strong interpersonal skills; ability to analyze problem situations, make recommendations and coordinate implementation/resolution activities. Ability to be flexible and adaptable to changing situations. Ability to lead, train and counsel employees in all aspects of business activities. 

Other criteria, including leadership skills, competencies and experiences may take precedence. 
 

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Non-standard or extended work hours and some travel as needed.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Supervisor IV : $71,000.00-$133,000.00

The expected starting salary range for Supervisor IV : $71,000.00 - $107,000.00