EPIC Application Analyst II for Ambulatory Modules (Remote)

Position Summary:

Responsible for the ongoing design, build, testing, validation, and support of any and all assigned modules across the health care system. This position will focus on the AMBULATORY modules in Epic. Works with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and aid in the planning and execution of project plans. Works with end users to communicate improvements needed for business processes and contributes directly to the success of the UTHealth mission across technological, clinical, administrative, and financial perspectives.

You should already be credentialed in Ambulatory to qualify for this role. You will work remotely, but we prefer residents of the State of Texas.  

What we do here changes the world. UTHealth Houston is Texas’s resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100%25 paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Key Accountabilities:

• Maintains expertise and seeks additional knowledge in the support and optimization of assigned Epic module(s), and how they integrate with other applications.
• Works cohesively with stakeholders to provide system support, including analysis, build, and testing of requested changes, and analysis of new functionality of applications.
• Reviews, builds, tests, and implements new functionality via System Upgrades and Special Updates.
• Works and manages multiple tasks independently.
• Demonstrates timely, effective, and efficient troubleshooting of software and workflow issues and defines a mitigation plan for resolution with minimal guidance.
• Develops and documents internal procedures to use in conjunction with Epic applications.
• Meets build deadlines as communicated by the Application Director.
• Develops and maintains system documentation to enable ongoing support and maintenance of the Epic system.
• Assists Application Director in developing build timelines and project plans as communicated by leadership.
• Performs unit testing of application configurations and builds in appropriate non-production environments, to identify defects and create resolution plans accordingly.
• Participates in the creation of relevant and meaningful test scripts for application, integrated, and end-user acceptance testing.
• Performs testing in a structured manner, follows any defined test scripts, and documents results.
• Performs unit testing of application configurations and builds in appropriate non-production environments, identifies issues and potential solutions.
• Follows established guidelines for system change control.
• Creates and maintains documentation for change management, including cost estimation, project documentation, communication, and training plans.
• Collaborates across teams to ensure process design, interface development, testing, and end-user training are performed to quality standards.
• Independently performs basic project management activities for the development and implementation of system changes and small to medium projects.
• Develops application-specific reports; provides technical specifications and assistance to report developers as needed.
• Performs other duties as assigned.

Certification/Skills:

• Superior communication skills, both oral and written, including specific skills of presentation and the effective communication of complex subjects to non-technical groups.
• Superior customer relation skills, including leading and participating in group sessions and reaching consensus.
• Familiarity with project lifecycle and project management methodologies for software management.
• Ability to plan and manage projects of various sizes; their tasks, dependencies, team members, other resources, and timeline.
• The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems or design complex systems and programs that cross departmental/divisional lines.
• Must receive a passing score (as defined by Epic), within two attempts, on all required exams and projects (as defined by Epic) within 6 weeks after completion of training or within a pre-determined 6-week timeframe.
• Manages Human Resources activities of the department in regard to recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
• EPIC Certification by EPIC is required in  Ambulatory module 

Minimum Education:

Bachelor's Degree in Computer Science, Business or a related discipline required May substitute required education with equivalent years of experience beyond the minimum experience requirement.

Minimum Experience:

4 years of experience in a health care-related field required, and 1 year of experience supporting one or more Epic modules preferred. Large-scale health care systems planning and implementation experience on application software products preferred. 

You should already be certified in the Epic Ambulatory module.  

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement:

We prefer employees to live and work in the State of Texas.