Enterprise Customer Success Manager
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AI Summary
Role Overview
Transcend is seeking a highly motivated and experienced Enterprise Customer Success Manager to drive transformation within our strategic customer partnerships. As a trusted advisor for some of the world’s most innovative enterprise organizations, you will guide them in building best-in-class enterprise data compliance.
This role is designed for a sharp, strategic operator who can navigate the complex intersection of AI, data engineering and global regulation. You will be responsible for helping Fortune 500 leaders build an AI-ready data foundation. You must thrive in an ambiguous, fast-paced environment and work async with limited managerial oversight to turn compliance into a competitive advantage for our customers.
This is a remote, Exempt, Full-Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Work hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time). This role reports directly to the Director of Customer Success.
Key Responsibilities
- Customer Strategy & AI Activation: Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives.
- Drive Retention & Expansion: Proactively identify opportunities for customers to scale and influence decision-making at the executive level to consistently exceed retention and expansion targets.
- Cross-Functional “Unblocker”: Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight.
- ROI & Value Realization: Use data-driven insights to prove how Transcend reduces technical debt and accelerates time-to-market for digital and AI programs.
- Strategic Communication: Lead Business Reviews for C-suite stakeholders, translating complex technical “guardrails” into business growth and trust-building narratives.
Qualifications
Required:
- Enterprise Mastery: 3+ years in Enterprise CS or a strategic consultancy function for F500 customers, with a proven record of navigating complex technical partnerships.
- Autonomy & Mastery: Exceptional self-starter capability; you identify gaps in the customer journey or internal processes and can determine how to tackle new initiatives with minimal oversight.
- Strategic Storytelling: Ability to articulate Transcend’s value not just as “complaince”, but as the engine that enables responsible AI and personalized customer experiences.
- Technical Intelligence: Ability to master a deep technical stack to strategically advise stakeholders through their data journey.
- Async & Remote Efficacy: Expert-level ability to communicate clearly via writing, recorded demos, and documentation to drive results across distributed teams.
- Agility & Grit: Comfort with the ambiguity of a startup; you are resilient, proactive, and capable of high-velocity execution.
Preferred:
- AI/Data Engineering Context: Familiarity with how enterprises build AI pipelines or manage large-scale data warehouses (Snowflakes, Databricks, etc.)
This role is eligible for:
- Variable Sales Incentive Compensation: Transcend’s Incentive Plan is designed to reward achievement of Org goals.
- OTE Projection: When base salary and target incentive are combined, the projected OTE for this role is listed as the pay range below, assuming achievement of 100% of goals.
Compensation Information
- Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone.
- The compensation pay range represents our reasonable expectation for this role. Individual pay is determined by multiple factors, including, but not limited to, experience, education, skillset, and geographic location.
- This specific range applies to Tier 1 labor markets like the SF Bay Area and New York City; it may be adjusted based on the labor market in other geographic areas and the individual qualifications objectively assessed during the interview process.
About Transcend
Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. We're building the platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across your entire tech stack.
We are driven by the belief that building robust, accessible infrastructure for responsible AI and data rights is one of the most impactful ways to spend our time. To achieve this, we're assembling an ambitious and passionate team that enjoys tackling important, future-focused problems at the intersection of AI, privacy, and compliance.
We're growing quickly, backed by top-tier investors including Accel, Index, 01A, StepStone Group, and HighlandX, and we are proud to serve some of the world's most iconic brands. Learn more on our Customer Stories Page.
Why Join Us?
- Impactful Work: We believe that enabling responsible AI adoption while protecting individual privacy rights is one of the most impactful ways to spend our time. You'll be at the forefront of building the compliance layer that helps enterprises navigate the rapidly evolving landscape of AI regulation, data privacy, and customer data governance.
- Autonomy and Growth: You will have the trust and autonomy to drive initiatives from the start. As an early hire in a fast-growing startup defining a new category, you'll have significant opportunities to shape the organization's direction and work on a diverse array of challenging projects.
- Dynamic Environment: As the best-in-class solution in an emerging market, Transcend operates at the intersection of AI innovation and compliance. Our product evolves quickly to meet new client needs and adapt to advancing privacy law, AI regulations, and enterprise requirements.
- Supportive Culture: The people at Transcend are driven, kind, and know how to balance work, life, and memes. We learn from each other and maintain a strong support system while having fun solving important problems that matter.
- Commitment to Diversity and Equal Opportunity: We celebrate a diverse and inclusive workforce and consider all forms of diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our commitment ensures equitable employment opportunities, non-discrimination in all practices, and a workplace where every employee feels valued and respected. We also consider all qualified applicants with arrest and conviction records, as legally required. If you are enthusiastic about this role but feel your experience doesn't perfectly match every qualification, we strongly encourage you to apply.
- Benefits & Perks: Transcend employees enjoy a comprehensive benefits program that includes flexible PTO, parental leave, a 401(k) match, and competitive compensation packages that include employee equity. Learn more about our offerings here.
By applying for this position, your data will be processed per Transcend's Privacy Policy.
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