Enterprise Agility Platform Subject Matter Expert (SME)

Client: Department of Veterans Affairs (VA)

Location: 100% Remote (U.S. Based)

Salary: $110,000 – $120,000 annually (Based on experience and technical interview)

Employment Type: Full-Time

Citizenship: U.S. Citizen Required

Clearance: Must be able to meet VA security and suitability requirements

Keywords:

• Enterprise Platform Administration
• Platform Configuration
• Workflow Administration
• Platform Governance
• Enterprise Agile Tooling
• Dashboard Configuration
• User Administration
• Platform Optimization
• Enterprise Reporting
• Agile Tool Administration

Before Applying:

You Must be able to interview and talk about platform architecture, governance, workflow design, reporting, permissions, user adoption, and troubleshooting-not just Scrum ceremonies

Overview

Seeking an experienced Enterprise Agility Platform Subject Matter Expert (SME) to support a Department of Veterans Affairs modernization initiative. We are seeking an expert who understands the Enterprise Agility Platform from the inside out-someone who has served as the platform administrator, configuration expert, and trusted advisor responsible for maximizing its capabilities across enterprise Agile delivery teams.

This is not a Scrum Master, Agile Coach, or Project Manager position. We are seeking a technical platform expert who understands Enterprise Agility Platform administration, workflow configuration, governance, reporting, troubleshooting, user support, and enterprise optimization.

Position Summary

As the Agility Platform SME, you will serve as the primary technical authority responsible for the administration, configuration, optimization, and support of the enterprise Agility platform.

You will collaborate with Scrum teams, Product Owners, engineering organizations, and leadership to ensure the platform is configured to meet business objectives while continuously improving team productivity and Agile delivery processes.

This role requires someone who understands not only how to use Agility, but how to configure, customize, troubleshoot, and maximize the platform for enterprise software development organizations.

Primary Responsibilities

• Serve as the organization's Subject Matter Expert (SME) for the Agility platform.
• Configure and administer enterprise Agility environments.
• Design, maintain, and optimize workflows that support Agile software delivery.
• Configure user permissions, security roles, dashboards, reports, templates, and project structures.
• Partner with engineering leadership, Product Owners, Scrum Masters, and development teams to maximize the effectiveness of the platform.
• Analyze existing platform usage and recommend improvements that increase productivity and reporting capabilities.
• Troubleshoot complex platform issues and serve as the highest level of technical support for Agility-related problems.
• Develop standards, governance, documentation, and best practices for enterprise Agility platform administration.
• Lead user onboarding, mentoring, and training sessions for project teams and stakeholders.
• Collaborate with technical teams regarding integrations and data management.
• Support enterprise Agile transformation initiatives and continuous process improvement.
• Identify opportunities to automate or streamline platform administration.
• Serve as the trusted advisor for all Agility platform capabilities and future enhancements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).
• Expert-level experience administering and supporting the Agility platform in an enterprise environment.
• Demonstrated experience configuring enterprise Agile management platforms.
• Experience designing workflows, permissions, dashboards, reporting, and platform governance.
• Proven ability to troubleshoot and resolve complex platform issues.
• Experience supporting multiple Scrum teams simultaneously.
• Strong understanding of Agile and Scrum methodologies.
• Experience developing user documentation and delivering end-user training.
• Excellent communication skills with both technical and non-technical stakeholders.
• Experience collaborating with software engineering, product management, and PMO organizations.
• Strong experience with SQL Server Integration Services (SSIS).

Preferred Qualifications

• Experience supporting Department of Veterans Affairs (VA) or other Federal Government programs.
• Experience supporting enterprise Agile transformations.
• Experience migrating organizations from Jira or similar Agile platforms.
• Experience integrating Agile platforms with enterprise reporting or development tools.
• Experience supporting software modernization programs.
• Experience developing enterprise governance standards for Agile tooling.

What We're Looking For

We're looking for someone who has been the person everyone calls when they need help with the Agility platform.

Ideal Candidate

The ideal candidate has successfully:

• Administered an Enterprise Agility Platform in a large enterprise environment.
• Configured workflows, permissions, dashboards, and reporting.
• Supported multiple Scrum teams simultaneously.
• Developed governance standards and platform best practices.
• Troubleshot complex platform issues.
• Served as the escalation point for Enterprise Agility Platform support.
• Trained Product Owners, Scrum Masters, developers, and leadership on effective platform usage.
• Recommended enhancements that improved Agile team productivity and enterprise reporting.

If you've been the "go-to" expert responsible for making Agility work for an enterprise organization, we'd like to hear from you.

Benefits

• Competitive Salary
• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability
• 401(k) with Company Match
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• Professional Development
• Employee Assistance Program (EAP)

Equal Opportunity Employer

Fathom Management is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.