Enrollment Specialist, Caregiver Coaching

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need.  The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

This position requires one of two schedules, both in EST: 9:00 AM–6:00 PM EST OR 11:00 AM–8:00 PM EST. The Enrollment Specialist is responsible for outbound communication to prospective care recipients and caregivers, serving as the organization’s ‘front door’ to welcome new individuals into our Caregiver Coaching program. This role will conduct outreach using contact information from membership lists provided by our health plan partners. The Enrollment Specialist will evaluate eligibility, collect intake information, share information about the value of Careforth’s offerings, and provide guidance on the next steps of enrollment. This position is intended to drive activations while ensuring an excellent customer experience. 

• Conduct proactive outreach via phone and email to support new enrollments into Caregiver Coaching program and follow-up to expeditiously advance qualified individuals through the eligibility and enrollment process.
• Provide program information specific to various health plans, educating on the value of the Careforth’s services and thoughtfully answering questions.
• Work across multiple computer systems accurately and efficiently to enter documentation of all activities while adhering to quality standards, maintaining confidentiality, and observing HIPAA requirements.
• Offer excellent customer service using empathy, inquiry, and advocacy.
• Perform the intake process, gathering and documenting information pertaining to both the caregiver and care recipient.
• Support caregiver onboarding to drive early engagement; carry out Careforth app provisioning, orientation, and guidance to complete initial account setup.
• Collaborate and communicate cross functionally with the Care Coaching team to ensure seamless case handoffs.
• Perform inbound and outbound communication tasks (calls, emails, text) to support Careforth enrollment goals.
• Provide recommendations for process improvements to optimize workflows that support growth.
• Participate in special projects and perform other duties as assigned. 

• 2+ years high-volume customer service or inside sales experience, preferably in healthcare.
• Strong attention to detail and experience with data integrity in a regulated environment.
• Exceptional active listening and communication skills with a focus on empathy; multilingual skills a plus.
• Demonstrated ability to multitask across multiple systems and easily learn new process flows.
• Proficiency with MS Office and Excel; experience with Salesforce and case management systems preferred.

At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits

The pay range for this position is $19.01 - $22.37. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.

#LI - Remote

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.