Primary Purpose 

Reporting to the Employee Services Supervisor, the Employee Services Coordinator is primarily responsible for processing documentation and applying savings (when applicable) while auditing education assistance verification documents and responding to participant questions through online ticketing and live chat       

This is a Remote position available in the United States.

This is a Part-Time role that will require a working schedule of Monday - Friday 12:00pm - 4:00pm EST with flexibility to increase hours during peak periods.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.  

Essential Functions/Responsibilities 

• Act as an independent reviewer to ensure policy compliance 

• Follow the tuition policy of all our corporate clients 

• Proof grade reports and tuition and student loan receipts against submissions and client requirements 
• Ensure appropriate tuition discount is applied to invoices prior to submission for payment 
• Ability to easily navigate an internal Knowledge Base and FAQs in order to reply to customer questions via online ticketing system and live chat. Will need to research account activity and notes, troubleshoot any issues, provide supporting help documentation, and other tasks 
• Respond quickly and accurately to customer inquiries via live chat to answer questions, solve problems, and troubleshoot - must be available during business hours 
• Make outbound phone calls to client employees to help navigate the user interface and explain documentation and policy requirements 

Job Requirements

Education

• Bachelor's degree is preferred.

Experience

• 2 years customer service experience, and Auditing Experience is preferred.

Additional Job Requirements 

• High level of computer proficiency is essential 

• Must possess strong interpersonal, as well as verbal and written communication skills 

• Attention to detail 

• Proven ability to learn and utilize proprietary software and reporting tools 

• Ability to work in a fast paced and highly dynamic environment 

• Ability to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively 
• Ability to manage multiple clients with relative ease. A self-starter who is highly motivated and organized 
• Remote position - ability to work independently from a quiet, home office 

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.

Compensation:

The hourly rate for this position is between $20.00 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits: 

• Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: 
• Medical, dental, and vision insurance 
• Paid vacation, sick, holiday, and parental bonding leave 
• 401(k) retirement plan  
• Long-term and short-term disability insurance 
• Life insurance 
• Money-saving discounts and financial planning tools 
• Tuition assistance and education coaching 
• Caregiving support and resources for the children and adults in your family 
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness 

Life at Bright Horizons:

At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.