Employee Relations Manager

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers, reducing the complexity of AI development. Our GPU cloud supports technical capabilities and strategic outcomes including cost management, rapid innovation, and environmental responsibility.

We work with relentless innovation, ownership, and accountability. As an Nscaler, you'll build trust through openness and transparency while contributing to the technology that powers the future.

About the Role

The Employee Relations Manager is a trusted advisor to managers and employees on workplace conduct, conflict, and compliance. You'll own an end-to-end employee relations caseload: coaching leaders through complex people issues, leading impartial investigations, and helping ensure our policies and practices are fair and consistent to promote a positive workplace culture. 

What You'll Be Doing

Employee Relations

• Serve as the primary contact for employee relations matters, managing complaints, conflicts, and disciplinary issues from intake through resolution.
• Conduct prompt, thorough, and impartial investigations into allegations of misconduct, harassment, discrimination, retaliation, and policy violations; document findings and recommend appropriate corrective action.
• Advise employees and managers on interpreting and applying company policies, procedures, and applicable employment law, with guidance from the employment legal team.
• Lead or contribute to organization-wide employee relations programs and initiatives, including organizational change, redundancy, and transformation activity involving multiple stakeholders.

Manager Coaching and Guidance

• Coach people managers through performance management, progressive discipline, performance improvement plans, and difficult conversations.
• Partner with People Partners and leadership to resolve complex, escalated, or sensitive employee issues.
• Build manager capability through proactive guidance and training.

Policy, Compliance, and Risk

• Working with Legal, help ensure compliance with applicable local employment laws and regulations, monitoring legislative changes and updating policies and practices accordingly.
• Develop, review, and revise People policies and employee relations procedures.
• Partner with Legal and outside employment counsel on high-risk matters.
• Manage terminations, offboarding, and reductions in force in a legally compliant, consistent, and respectful way.

Mediation, Insights, and Improvement

• Facilitate mediation and conflict-resolution sessions between individuals or teams, working toward durable and fair outcomes.
• Identify and address interpersonal or cultural issues before they escalate.
• Track, analyze, and report on employee relations trends, metrics, and case outcomes; identify root causes and recommend proactive interventions.
• Design and deliver training for managers and employees on anti-harassment, code of conduct, respectful workplace, and investigation best practices in partnership with the Compliance team.
• Contribute to a positive, inclusive, and engaged workplace culture.

About You

• You have proven employee relations experience and can execute independently while contributing to a broader global strategy.
• You bring innovative, data-driven thinking to complex employee relations challenges, along with a growth mindset and a record of high-impact outcomes.
• You have strong business and people acumen, with consulting, conflict-resolution, and facilitation skills across diverse cultural contexts.
• You can lead, influence, and partner at all levels of the organization while keeping stakeholders informed.
• You communicate clearly and inclusively, explaining complex issues, influencing decisions, and supporting others through challenging topics.
• You exercise sound judgment, balancing colleague experience, organizational impact, and risk.
• You can manage multiple priorities in complex settings and engage constructively with differing views.

What We Can Offer You
At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

• Highly competitive package (base + equity) with reviews every 12 months. 🚀
• Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
• Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.
• Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, careers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.