Early Career Business Analyst - Strategic Operations

Summary

As an Early Career Business Analyst - Strategic Operations at Gainwell, you will serve as a key partner to ITO Delivery leadership, helping drive strategic initiatives, operational excellence, and business outcomes across the organization. This individual will be responsible for developing data-driven insights through analytics, dashboards, and KPI measurement to support executive decision-making and continuous improvement efforts.

Your role in our mission

“Analyze this” and help create innovative, purpose-built technologies and solutions to deliver better health and human services outcomes.

• Collaborate with a team of business analysts making client recommendations that can improve business processes
• Translate your client’s business needs from the requirements generated for our technical teams into simpler non-tech language
• Help your team analyze and document systems requirements and business processes
• Build basic conceptual data and process models to quantify the potential impact of changes to the system
• Verify that client requirements are built into the system design by executing and analyzing basic test case scenarios from existing test plans 
• Be part of technical reviews and inspections with senior leaders to ensure the final product meets client expectations
• Expand your technical skills in software applications such as Microsoft Excel, SQL or Visio to enhance your expertise in this role

Primary responsibilities

• Power BI reporting and data visualization, supporting ServiceNow and Azure DevOps (ADO) intake and workflow optimization
• Creating impactful executive presentations and communications
• Managing leadership staff meetings and action tracking
• Coordinating strategic planning sessions and offsite workshops
• Supporting PI supply and demand forecasting
• Managing a variety of CTO / ITO business requests including status reporting, accomplishments, goals and objectives, and budget-related activities.

Ideal candidate

• Will possess strong analytical and problem-solving skills
• Experience with modern AI productivity tools such as Microsoft 365 Copilot and GitHub Copilot
• Demonstrated ability to independently manage multiple priorities while delivering high-quality outcomes in a fast-paced environment
• Exceptional organizational skills, executive presence, attention to detail, and a proactive mindset.

What we're looking for

• Basic understanding of the software development life cycle and software such as Microsoft Office
• Basic analytical and problem-solving skills to assess business needs and triage bugs and defects
• Clear and effective oral and written communication skills in a professional work environment 
• Interest in working at the intersection of the ‘technical’ and ‘non-technical’ and learning more about business processes and re-engineering
• Ability to work in a team environment with other professionals  

Key qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Analytics, or related field
• Experience with Power BI, reporting, data analytics, and dashboard development
• Working knowledge of SQL, PowerShell, Python, or other scripting/programming languages
• Familiarity with ServiceNow, Azure DevOps (ADO), and Agile delivery methodologies
• Experience using AI-enabled productivity tools such as Microsoft 365 Copilot, GitHub Copilot, ChatGPT, or similar technologies
• Strong presentation development skills with the ability to translate complex information into concise executive messaging
• Excellent organizational, project management, and facilitation skills
• Exceptional written and verbal communication skills
• Self-starter with the ability to receive strategic direction and independently drive results
• Ability to manage multiple concurrent priorities while maintaining focus on deadlines and outcomes
• Strong attention to detail and follow-through to ensure commitments are completed and nothing falls through the cracks
• Ability to work effectively with senior leaders and cross-functional teams

What success looks like

• Provides actionable insights through data analytics and KPI reporting
• Improves operational efficiency through process automation and workflow optimization
• Delivers executive-ready presentations and communications that support strategic decision-making
• Successfully coordinates leadership operating rhythms, workshops, and planning events
• Proactively identifies opportunities for improvement and drives them to completion
• Leverages AI and analytics to accelerate delivery, improve productivity, and enhance business outcomes

What you should expect in this role

• Fully remote office from Contiguous US locations only
• Limited travel, approximately every other month, will be required to support leadership workshops, planning sessions, and strategic organizational events.
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting has been extended until a suitable candidate is selected
• #LI-HC1