eCommerce Coordinator

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Client Overview

Our client is a growing lifestyle and wall art Shopify brand with a strong visual identity and an expanding digital presence. They operate at the intersection of creative content and data-driven ecommerce, leveraging platforms like Shopify, Klaviyo, Pinterest, and GA4 to scale their online store. The team is founder-led, fast-moving, and deeply invested in building a brand that resonates with customers across multiple touchpoints — from product pages and email flows to social media and SEO. This is a company where operational excellence meets creative execution, and where talented contributors have a direct impact on growth outcomes.

Role Overview

The eCommerce Coordinator will serve as a key operational partner to the founder, supporting the day-to-day management and growth of a Shopify-based lifestyle brand. This role blends ecommerce operations, SEO, analytics, CRM, and content execution into a single hands-on position with broad exposure across the business. The eCommerce Coordinator will track performance metrics, optimize product pages and email campaigns, and help execute social media content — all while maintaining the operational systems that keep the store running smoothly.

Location

Fully Remote (Work from Home) | 30h/week

Key Responsibilities

Shopify & Ecommerce Operations

• Maintain and update product SKUs, collections, landing pages, navigation, and internal linking within Shopify.

• Manage product images, descriptions, and quality assurance checks across the catalog.

• Support CRO by identifying friction points and improving the overall user experience.

• Monitor site maintenance and review management tools such as Judge.me.

Product Page Optimization & SEO

• Optimize meta titles, descriptions, and alt text for products and collections.

• Manage Booster SEO integration and implement recommendations.

• Oversee blog optimization and internal linking strategies.

• Support AEO (Answer Engine Optimization) and GEO (Generative Engine Optimization) initiatives.

Analytics & Reporting

• Track key metrics via Shopify, GA4, Pinterest, and Klaviyo.

• Analyze add-to-cart, checkout, purchase events, and product performance data.

• Deliver weekly KPI dashboards and actionable insights to leadership.

CRM & Email Marketing

• Support Klaviyo campaign setup, segmentation, and subscriber growth initiatives.

• Assist with email flows, lifecycle campaigns, and performance reporting.

• Help optimize email campaigns based on analytics insights.

Growth Marketing & Content

• Pinterest: create, schedule, and optimize pins; track performance against KPIs.

• Instagram & TikTok: schedule content, support creation, and monitor engagement.

• Develop content pillars, research trends, and ideate campaigns aligned with brand identity.

• Contribute to community engagement and user-generated content (UGC) initiatives.

Customer Service & Business Support

• Manage customer emails and inquiries, resolving shipping or product-related issues.

• Monitor customer experience and keep FAQs updated and accurate.

• Maintain SOPs and provide administrative ecommerce support as needed.

Qualifications — Experience

• 1–2 years of experience in ecommerce operations, content support, or growth marketing.

• Hands-on experience with Shopify and ecommerce platforms is required.

• Demonstrated ability to execute operational tasks and track performance metrics consistently.

• Experience working with Klaviyo or similar email marketing platforms is a strong plus.

• Familiarity with GA4, Pinterest Analytics, or other reporting tools is advantageous.

• Experience with lifestyle, travel, home décor, or ecommerce brands is a nice-to-have.

• Exposure to AEO/GEO concepts or blog publishing is a bonus.

Qualifications — Skills

• Highly organized with strong attention to detail across multiple concurrent workstreams.

• Proactive and self-directed — able to identify what needs to be done and execute without constant direction.

• Analytically minded with comfort interpreting data and translating it into actionable recommendations.

• Creative collaborator with an eye for visual content and brand consistency across social platforms.

• Strong written skills for customer-facing communications and content support.

• Comfortable maintaining SOPs, change logs, and project documentation with accuracy and consistency.

• Adaptable and eager to learn across a broad range of ecommerce functions simultaneously.

What Success Looks Like

• Shopify catalog, collections, and product detail pages maintained accurately and up to date.

• Metadata and alt text consistently optimized for SEO across products and collections.

• Customer inquiries managed promptly and resolved professionally.

• Content and social media campaigns executed on schedule across Pinterest, Instagram, and TikTok.

• Weekly KPI reporting delivered with actionable insights to support leadership decisions.

• Project tracking, change logs, and team communication maintained proactively and consistently.

Opportunity

This role offers broad exposure to every dimension of a scaling ecommerce brand — from operations and SEO to email marketing, social content, and analytics — all within a visually-driven lifestyle company. The eCommerce Coordinator will work directly alongside the founder, gaining real influence over strategic decisions and the opportunity to build tangible skills across multiple high-demand disciplines. High performers will have a clear path to grow into advanced ecommerce, marketing, or operational leadership roles as the brand scales.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets