Act as a travel strategist managing complex logistics and itineraries via phone, email, and live chat. Ensure high client satisfaction by resolving reservation issues and providing expert guidance on international travel regulations.
*** This role is remote within Greece only***
We are actively recruiting structured, dedicated specialists to champion the brand of a prominent global pioneer in online vacation bookings. This high-caliber opening allows you to serve as a vital brand custodian for a world-renowned organization while enjoying the total autonomy of a fully remote career based anywhere in Greece.
In this position, you will transcend conventional customer care to operate as an elite travel strategist. You will safeguard our international reputation by ensuring global adventurers experience flawless, meticulously coordinated itineraries.
The Objective: Perfecting the Passenger Experience
As a primary coordinator, you will serve as the crucial bridge linking complex logistics with client satisfaction, ensuring every itinerary unfolds flawlessly.
Key Responsibilities
- Omnichannel Communication: Efficiently balance concurrent inquiries across phone, email, and live chat platforms, demonstrating articulate, polished fluency in both Dutch and English.
- Analytical Troubleshooting: Resolve sophisticated reservation entanglements and financial inquiries utilizing a blend of operational velocity and genuine empathy.
- Advisory Expertise: Serve as a subject matter expert on international travel regulations and emerging digital platforms to offer dependable, specialized guidance.
- Information Integrity: Document precise entries within internal databases to preserve an immaculate, continuous service chronicle for every customer.
- Performance Benchmarks: Exceed international service-level targets while collaborating with an elite global cohort to optimize overall team performance.
Ideal Profile: Articulate & Self-Directed Professionals
We are seeking sharp, self-motivated individuals who possess the communicative clarity and personal focus required to excel within a dynamic, remote-first corporate environment.
Requirements & Competencies
- Linguistic Skills: Native or near-native command of Dutch (C2 standard) coupled with a robust professional mastery of English (B2 standard minimum).
- Workplace Environment: Legal eligibility to work within Greece alongside a dedicated home workspace equipped with a secure, high-speed internet connection.
- Interpersonal Finesse: Advanced active listening capabilities and the professional composure required to diffuse high-stress scenarios gracefully.
- Autonomous Discipline: The personal accountability needed to independently navigate complex task assignments across a rotating shift roster in a virtual setting.
Compensation, Perks, & Advancement
We provide a comprehensive rewards architecture engineered to champion your personal health and foster long-term career progression:
- Competitive Salary: A premium base compensation model specifically scaled to reward top-tier bilingual professionals in the Greek employment market.
- Performance Incentives: Monthly cash distributions designed to recognize consultants who consistently exceed operational benchmarks.
- Comprehensive Coverage: Full private medical and life insurance policies active from your initial day of employment.
- Hardware Provisions: Direct home delivery of a high-performance technological suite, including a premium corporate laptop.
- Professional Development: Transparent internal promotional channels and opportunities to transition into diverse business sectors across our international corporate network.
Expatriate Relocation Assistance (International Applicants)
If you are transitioning to Greece from abroad to step into this position, we offer an all-inclusive framework to make your international move seamless and stress-free:
- Airfare Reimbursement: Full financial compensation covering your initial flight ticket into Greece.
- Corporate Housing: 30 days of complimentary, premium temporary accommodation to ensure a smooth transition into local life.
- Bureaucratic Guidance: Individualized concierge support to navigate local administrative setup, including securing your Greek tax identification (AFM) and social security (AMKA) credentials.