DPS Education Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The DPS Education Analyst will serve as a critical bridge between the Education, Clinician Support, and DPS Operations teams. This role is responsible for supporting clinicians with product best practices, and leading specialized clinician onboarding and training—including hands-on webinars for complex products such as DEE and CECG. The ideal candidate will maintain updated DPS educational resources and ensure high standards of clinician readiness and performance across all DPS initiatives.

Key Responsibilities 

• Development and Implementation: In conjunction with Clinical Educator, contribute to the development and implementation of DPS training to enhance clinician performance of all DPS offerings.
• Complete Needs Assessment: Under general supervision of the Senior Manager Clinical Education, coordinate with UX teams to identify clinician needs, identifying skills gaps and training requirements.
• Training Data Analysis: Reviews training survey feedback and analyzes data for training impact and areas for improvement on training delivery.
• DPS Curriculum Review: In conjunction with the education team, annually review all DPS training offerings for accuracy and improvements. 
• Clinician Support & Refusal Trend Analysis: In conjunction with Clinical Success, identify trends in member refusal performance and conduct targeted outreach and education, pulling in clinical resources as needed.
• DPS Webinars & Onboarding Facilitation: Coordinate and conduct interactive DPS training webinars with clinicians prior to member visits. Ensure proper setup, device pairing with iPads, and full operational readiness of DPS hardware.
• Best Practices & Resource Maintenance: Educate clinicians on general test best practices, maintain up-to-date DPS educational materials, and adapt resources to product changes.
• Cross-Functional Collaboration: Act as a primary liaison between Education, Clinician Support, and DPS Operations to ensure seamless information flow across teams interacting with clinicians.
• Flexible Scheduling: Conduct training sessions based on clinician availability, which may include early mornings, evenings, or weekends.
  
  
  Required Qualifications
  3-4 years experience in clinical operations, technical support, or educational/instructional roles within healthcare. 
• Strong technical troubleshooting skills (e.g., hardware setup, iPad application pairing, device troubleshooting).
• Proven ability to present and facilitate technical training sessions/webinars effectively to adult learners.
• Excellent communication skills with a track record of cross-functional team alignment.
• Strong analytical skills to identify operational trends and implement corrective educational strategies. 
• Ability to travel up to 50% of the time.
  
  Preferred Qualifications
  Clinical experience preferred (Licensed practical nurse, Licensed vocational nurse, Medical assistant)
  
  Education
  Bachelor's degree preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.