Documentation Specialist

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.

Position Summary:   This position provides support essential to the MRO division through completing follow up and review of donor information provided in relation to positive drug testing results. The position also plays a critical role in fostering a culture that strives to provide excellence in service to clients through maintaining strict confidentiality as well as prompt responsiveness and helpful, courteous interactions.

Essential Functions and Responsibilities:

• Monitor queue to follow up on MRO requests for documentation from donor’s needed to determine final test result type.
• Contact donor’s physician, dentist, pharmacist, emergency room or other health care professional to verify prescriptions, medications recently administered, or request approved release of medical records.
• Monitors status, answers calls, returns messages and follows up diligently until all information is secured and documentation is complete. 
• Enter documentation into MRO computer system promptly and updates queue to verify results have been completed.
• Alert MRO of unusual findings and discrepancies to address potential concerns.
• Determine if medication and/or information provided matches MRO request.
• Develop ability to evaluate if medication and/or information provided is metabolically correct as a potential explanation for a positive test result
• Releases verified negative test results and defer tests that remain positive to MRO
• Remain familiar with “Medical Procedures", drug testing processes, and drug classes
• Maintain strict confidentiality a positive and professional demeanor while interacting with clients and business partners so as to always promote company’s standards of excellence in service.
• Performs other related duties as assigned.

Key Skills & Experience:

• High School Diploma or GED required, Associates Degree preferred.
• 1 year of related MRO experience, medical, or pharmacy preferred.
• Intermediate skill level in Microsoft Office Suite
• Exceptional writing, editing, and proofreading skills, with an eye for detail.
• Strong verbal and written communication skills as demonstrated through phone presence and email quality ability to identify and quickly escalate issues.
• Must show initiative and be reliable to work with some independence once trained.
• Detail oriented, organized and the ability to problem solve.

Benefits: 

• Personal and Sick Paid Time Off. 
• 401k with a highly competitive match. 
• 11 Paid Holidays.
• Medical/Dental and Vision. 
• Group Life Insurance, HSA/FSA. 
• Employee Assistance Program. 
• Educational Assistance Program. 

Training Schedule: Monday - Friday- 9:00 am – 5:30 pm EST

Work Schedule: Monday - Friday- 10:00 am – 6:30 pm EST 

Internal Mapping: This role aligns to the internal job profile of Clerk I, Data Entry within the Administration & Facilities job family. 

Physical Requirements: 
• While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally). 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.

Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.

Job Pay Range

EEO/M/F/Vet/Disability