Division Manager (Operations and Maintenance)

Akima Global Technology (AGT) is seeking an Operations & Maintenance (O&M) Division Manager to provide strategic and hands-on operational leadership for TSA TOMCAT enterprise IT/OT services across geographically dispersed, mission-critical environments.  This role serves as the operational integrator across all service areas, ensuring seamless coordination, service continuity, and mission assurance across the enterprise.

• Provide strategic leadership across all O&M functional areas.
• Serve as primary interface with Program Manager and Government stakeholders.
• Oversee Critical Incident Management (24x7 operations, escalation, reporting).
• Lead Network Services (LAN/WAN, monitoring, performance, security).
• Manage Change, Configuration, and Release Management processes.
• Direct Disaster Recovery and COOP planning, testing, and execution.
• Oversee Communications Services (voice, video, messaging, collaboration platforms).
• Manage On-Premises and Data Center Operations (servers, storage, virtualization).
• Lead Cloud Services (AWS, Azure, hybrid environments, cost optimization).
• Oversee Testing Services (functional, performance, security testing).
• Enforce SLA compliance and deliver comprehensive performance reporting.
• Support cybersecurity compliance (FISMA, NIST, DHS requirements).
• Develop and execute workforce strategy, including staffing, training, and cross-functional alignment to ensure resilient, scalable operations.
• Ensure operational resilience through cross-trained teams, standardized processes, and continuity planning to maintain mission performance during workforce fluctuations or high-tempo operations.
• Own SLA performance across service areas, driving accountability, performance optimization, and continuous service improvement.

• Ability to obtain and maintain DHS suitability and any required clearances.
• Bachelor’s degree in IT, Computer Science, or related field.
• 10+ years of IT O&M experience, including 5+ years in leadership.
• 5+ years of experience managing enterprise IT environments (on-prem, cloud, hybrid).
• Proven experience leading 40+ personnel across multi-disciplined programs in a high-tempo, mission-critical environment.
• Strong knowledge of ITIL v4 and IT Service Management frameworks.
• Experience supporting 24x7 mission-critical operations.
• Preferred Qualifications.
• Prior experience supporting TSA programs or DHS operational components.
• Master’s degree in IT, Computer Science, or related engineering field.
• PMP, ITIL v4 Intermediate and/or Agile/Scrum certifications.
• Experience with cloud platforms (AWS, Azure, GovCloud), hybrid environments, and cloud O&M models.
• Understanding of TSA enterprise architecture, Zero Trust principles, and cybersecurity directives.

Work Where it Matters

Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.

As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.