Dispatch Specialist (2nd Shift)

Join AAA Club Alliance as a Remote Dispatch Specialist (2nd Shift)!

Are you a customer-focused professional who thrives in a fast-paced environment? AAA Club Alliance is looking for full-time Dispatch Specialists to join our Dispatch Operations team. In this fully remote role, you'll coordinate roadside assistance for AAA Members, communicate with service providers, and help ensure every Member receives exceptional service when they need it most.

As a Dispatch Specialist, you'll play a vital role in managing roadside assistance requests, resolving complex customer inquiries, and delivering a seamless service experience while contributing to continuous operational improvements.

Location Requirements

This is a 100% remote, work-from-home position. To be eligible, candidates must reside in one of the following states:

Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

2nd Shift Schedules (Full-time only)

We offer a variety of fixed 2nd shift schedules with start times beginning at 1:30 p.m.-4:00 p.m. Eastern Time. All schedules include one weekend day off and one weekday off.

Why Join AAA?

• Fully remote work-from-home opportunity

• Company-provided computer equipment

• Paid virtual training

• Paid Time Off, 6 paid company holidays, and 2 floating holidays

• Competitive hourly pay: $19.00–$22.00 per hour, based on geographic location

• 8% shift differential for 2nd shift

• Monthly performance incentives

• Career growth and internal mobility opportunities

Training

Training is conducted Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time for approximately 3–5 weeks. All virtual, all paid and AAA provides the computer equipment. Attendance is required for the full training period. Your assigned work schedule will begin after successful completion of training.

**Start date will be Monday, September 20, 2026**

What You'll Do

• Dispatch roadside assistance requests to service providers and AAA fleet personnel using multiple communication channels.

• Coordinate with AAA Members, service providers, and fleet teams to ensure timely, accurate service delivery.

• Respond to inbound and outbound communications regarding roadside assistance requests.

• Monitor service requests from start to finish, ensuring accurate documentation and timely follow-up.

• Prioritize requests based on safety concerns, weather, traffic conditions, and other operational factors.

• Provide Members with updates regarding arrival times, service delays, and other changes.

• Resolve service issues and member concerns while escalating complex situations when appropriate.

• Interpret AAA policies and explain membership benefits as needed.

• Meet established dispatch performance goals and key performance indicators (KPIs).

• Recommend process improvements that enhance the Member experience.

• Assist with escalated service issues and support new hire training as needed.

• Perform other duties as assigned.

What we need from you

• High school diploma or equivalent (or a combination of education and relevant experience).

• Minimum of 2 years of customer service experience.

• Ability to work overtime when business needs require.

• Dedicated, quiet home workspace free from distractions.

• High-speed internet connected directly via Ethernet.

Preferred Skills

• Strong commitment to delivering outstanding customer service

• Excellent phone, text/chat, and interpersonal communication skills

• Ability to multitask in a fast-paced environment

• Strong computer proficiency, including Microsoft Office

• Typing speed of at least 40 words per minute

• Strong analytical, problem-solving, and critical-thinking skills

• Excellent written and verbal communication skills

If you're looking for a rewarding remote opportunity where you can make a meaningful impact while helping AAA Members during critical moments, we'd love to hear from you.

#LI-Remote #US #DispatchJobs

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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