Director Transformation - Connect

The Director, Transformation - Connect is accountable for the overall strategy, design, operational health, and successful delivery of the Connect program. This leader owns the program as a business capability, ensuring the Connect program delivers measurable value to partners while maintaining operational excellence, quality, profitability, and long-term scalability.

Working cross-functionally across Product, Growth & Management, Enablement, Delivery, Operations, Technology & Data, and Customer Success, the Director defines the program's market offering, governs its execution, and continuously evolves the program to meet changing partner needs and business objectives.

While the Growth & Management Team is accountable for partner acquisition, account growth, and commercial relationships, the Director serves as the executive owner of the Connect program itself, partnering closely with Growth to ensure successful partner outcomes and long-term program success.

Key Responsibilities

Program Strategy & Design

• Own the strategic vision, roadmap, and evolution of the Connect program.
• Define the capabilities, products, solutions, services, and experiences that comprise the Connect program.
• Develop and continuously refine the program value proposition with Marketing, ensuring alignment to market needs and organizational strategy.
• Establish program packaging, positioning, and pricing in partnership with Finance and Growth to ensure sustainable margins and competitive differentiation.
• Evaluate new capabilities and enhancements to expand program value while maintaining operational efficiency and scalability.

• Define program standards, governance, success measures, and operating models.

   

Program Delivery & Operations

• Own end-to-end delivery of the Connect program, ensuring high-quality execution and consistent partner experiences.
• Lead the operational performance of the program with accountability for quality, delivery effectiveness, time-to-value, and overall program health.
• Establish operational processes, governance, and performance metrics that drive predictable execution.
• Monitor program financial performance, delivery costs, utilization, and margin, implementing improvements to optimize value, profitability, and efficiency.
• Partner with Delivery Managers, Product, Enablement, Technology & Data, and other leaders to remove delivery obstacles and continuously improve execution.

• Ensure risks, dependencies, and operational issues are proactively identified and managed.

   

Executive Partner Leadership

• Serve as the executive program leader for strategic Connect partners throughout program delivery.
• Build trusted executive relationships that reinforce confidence in the program's value and execution.
• Partner closely with the Growth & Management Team to support executive engagement, strategic planning, renewals, and expansion opportunities.
• Provide executive oversight for complex implementations, escalations, governance meetings, and strategic initiatives.

• Represent the voice of partners in driving ongoing program improvements.

   

Financial & Business Performance

• Own the operational and financial performance of the Connect program.
• Manage program economics, including delivery costs, resource efficiency, margins, and investment priorities.
• Establish and monitor key performance indicators for program health, partner outcomes, operational excellence, and financial sustainability.

• Drive continuous improvement initiatives that increase partner value while improving efficiency and profitability.

   

Leadership

• Build and foster a high-performing, collaborative program and delivery organization focused on accountability, innovation, and continuous improvement.
• Develop leaders and teams responsible for program design, delivery, and operational excellence.
• Promote cross-functional collaboration that aligns MCP partner teams around shared program outcomes.

• Champion a culture of quality, customer value, operational discipline, and continuous learning.

   

Success Measures

Success in this role is measured by:

• Connect program profitability and margin performance.
• Quality and consistency of program delivery.
• Time-to-value for partners.
• Partner satisfaction and executive confidence.
• Program adoption and utilization.
• Operational efficiency and scalability.
• Achievement of program performance and business objectives.
• Successful evolution of the Connect program to meet changing market and partner needs.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.