Director, Strategic Accounts

Director, Strategic Accounts

Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. For the past six consecutive years, we’ve been recognized on the Globe and Mail’s Fastest Growing Companies in Canada list, and we’ve been Great Place to Work® certified for five consecutive years. In 2025, we were also recognized as one of the Best Workplaces for Mental Wellness and Inclusion in Canada.

We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue to grow, we are looking for a dynamic, strategic, and people-focused leader to join our Strategic Solutions team as Director, Strategic Accounts.

Job Summary

The Director, Strategic Accounts will lead our team of National Account Managers and Major Account Managers while overseeing a portfolio of some of Waste Solutions Canada's most important clients.

This is a highly strategic leadership role focused on building strong client relationships, protecting and growing existing business, developing a high-performing team, and identifying new opportunities within our national and major account portfolio. 

Salary: $100k to $135k

Job Type: Existing Vacancy 

What You Will Be Doing

• Lead, coach, and develop a team of National and Major Account Managers, helping them grow their skills and achieve their goals.
• Oversee the strategy and performance of our national and major account portfolio, ensuring each account has a clear plan for retention, growth, and long-term success.
• Build and maintain strong relationships with senior client stakeholders and personally manage the company's most strategic accounts.
• Lead renewal and retention strategies, identifying risks early and developing solutions to protect and strengthen client relationships.
• Identify opportunities to expand existing partnerships through additional sites, services, and lines of business.
• Develop compelling proposals and presentations that showcase Waste Solutions Canada's managed services, sustainability, and reporting capabilities.
• Use CRM data, reporting, and account performance insights to prioritize opportunities and drive results.
• Partner closely with internal teams including Operations, Customer Care, Sustainability, Finance, and Procurement to deliver exceptional client solutions.
• Travel to meet with clients and support key business opportunities as needed.

What We Are Looking For

• 10+ years of progressive experience in account management, strategic accounts, or national/multi-site account leadership.
• Proven experience leading and developing a team, including coaching, performance management, hiring, and onboarding.
• A strong track record managing a substantial book of business with responsibility for retention, growth, and profitability.
• Experience developing and executing strategic account or portfolio plans.
• Strong experience with complex commercial negotiations, renewals, and competitive RFP/RFQ processes.
• Confidence building relationships and communicating with senior-level clients and internal stakeholders.
• Comfort operating at the executive level, both internally and with senior client leadership.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong business acumen with the ability to use data and insights to make sound commercial decisions.
• Highly organized, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
• Post-secondary education; a degree or diploma in business or a related field is preferred.
• Proficiency with Microsoft Office and CRM systems.
• Experience in waste, recycling, sustainability, or managed services is strongly preferred.

Why Work at Waste Solutions?

• Embrace Remote Work: Enjoy the flexibility of a remote work environment.
• Make an Impact: Play a key leadership role in growing and strengthening some of our most important client relationships.
• Team & Culture: Join a supportive team that values collaboration, innovation, and strong relationships.
• Competitive Compensation: Receive a competitive compensation package.
• Practical Benefits: Take advantage of mileage reimbursement, and cellphone reimbursement.
• Benefits & Retirement: Group Benefits Plan and RRSP matching options.
• Perks: Enjoy company events, volunteer hours, a birthday day off, a wellness benefit, and other employee perks.

Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.

We use AI tools to enhance our recruitment process, helping us identify qualified candidates efficiently and fairly. Every application is reviewed by our hiring team to ensure equitable, people-focused decisions.