Director of Operations

About the Role

Provide strategic leadership and oversight of end-to-end operations across multiple functions or departments. Accountable for operational performance, scalability, process excellence, and alignment with firm-wide strategic objectives. Drive transformation initiatives, workforce strategy, and long-term operational planning.

Your Key Contributions

• Define and execute operational strategy aligned with firm-wide goals.
• Partner with executive leadership on long-term planning, forecasting, and organizational design.
• Lead cross-functional initiatives to improve scalability, automation, and service delivery.
• Oversee multiple teams/functions, not just assigned teams, ensuring consistency and standardization across operations.
• Establish enterprise-wide production frameworks, workflows, and governance models.
• Own operational performance across departments, including throughput, quality, and cost efficiency.
• Identify systemic inefficiencies and implement enterprise-level solutions.
• Define and govern KPIs across departments; ensure alignment to business outcomes.
• Hold senior managers accountable for performance delivery.
• Develop long-term workforce strategy including global staffing models.
• Oversee capacity planning, budgeting, and resource allocation across departments.
• Ensure leadership pipeline development and succession planning.
• Lead and develop Supervisors.
• Drive leadership capability, coaching frameworks, and talent development programs.
• Foster a high-performance, accountable, and scalable culture.
• Act as liaison between operations and executive leadership.

What Makes You a Great Fit

• Bachelor’s degree required; master’s degree (MBA or related) preferred.
• 10–15+ years of progressive operations experience
• 7–10+ years in senior leadership (managing managers/sr. managers)
• Proven experience leading multi-team or multi-functional operations
• Demonstrated success in strategic planning and execution, organizational scaling and workforce optimization
• Manages Complexity: Effectively handles complex, fast-changing environments by connecting priorities, simplifying challenges, and making sound decisions.
•  Plans & Aligns: Sets clear goals and ensures teams and functions are aligned to execute against company priorities.
• Builds Effective Teams: Develops strong leaders and teams, creating a high-performing and accountable organization.
• Demonstrates Self-Awareness: Understands personal impact, seeks feedback, and adjusts leadership approach as needed.
• Drives Results: Delivers strong outcomes by setting expectations, using data, and holding teams accountable.
• Ability to translate business goals into scalable operational strategies and drive long-term results.
• Expertise in optimizing processes, implementing efficiencies (LEAN), and building systems that support growth.
• Uses metrics, KPIs, and analytics to guide performance, identify issues, and make high-impact decisions.
• Proven ability to lead and develop leadership pipelines and drive accountability through layered teams.

Work Schedule

• Monday through Friday, 8:30 AM – 5:30 PM Local Time

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

• 401k Match 

• Medical, Dental, & Vision Insurance

• Options for Health Savings Account or Flexible Spending Account 

• Dependent Care FSA

• Basic Life Insurance

• Voluntary Life & AD&D

• Disability Insurance

• Voluntary Accident Insurance

• Voluntary Hospital Indemnity Insurance

• Employee Assistance Program

• Calm App Subscription

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.