Director of Membership

Job Description                                                                                                      

Director of Membership

Our company provides full-service management to trade and professional associations, as well as specialized services including non-profit financial management and event coordination. We are seeking a full-time Director of Membership to support our client, the International Association of Arson Investigators (IAAI). The Director of Membership will focus on member-centric initiatives as outlined in the Strategic Plan. The position requires strategic execution, critical thinking, membership development skills, a solid sense of marketing the benefits of membership, and attention to detail.

Primary Responsibilities:

• Oversees the creation and management of IAAI’s membership recruitment and retention programs based on guidance from the Membership Committee Chair, Executive Director (ED) and Chief of Staff (COS).
• Works with the COS and other team members to identify member database improvements and upgrades to improve accuracies, reporting systems, and user experience.
• Oversees the membership application process and manages coordinators to process applications in a timely fashion; flag incomplete membership applications with support from Association Coordinator.
• Prepare monthly dues billing and produce reminder notices for automatic sending through the AMS system; produce/send special-case invoices.
• Pull new open invoice reports before invoices are wiped each month.
• Manages the FireArson.com website; making changes to the site and sending updates to the third-party webmaster on changes outside team capabilities.
• Supports COS with Chapter relations related to membership.
• Prepare/distribute monthly Enhanced Chapter Reports.
• Creates monthly Membership Reports (vetting report) for the Membership Committee Chair, COS and ED.
• Corrects accounts that have not updated properly.
• Create and find reports to be able to locate members whose accounts did not update correctly.
• Monthly numbers and retention.
• Terminates members for non-payment.
• Prepares monthly membership card report that Coordinator then mails.
• Update invoices as requested by individuals or organization.
• Create Membership Report for Mid-Year and Annual Meetings.
• Creates/maintains staff Standard Operating Procedures (SOPs) for member-related functions and dues invoice management.
• Manages troubleshooting of database with MemberSuite; works to achieve database solutions.
• Responds to incoming phone calls and emails from members as a backup to Coordinators.
• Cross-trained on SOPs and technology platforms.
• Supports Director of Certifications (DC) with ITC-related functions.
• Supports COS with Board-related functions and meetings.
• Supports COS with Committee-related activities and meetings.

Minimum and Preferred Qualifications:

• Minimum 3 years’ experience in association management. Bachelor’s degree preferred.
• Ability to manage multiple projects at once and move projects ahead in a deadline driven environment.
• High degree of organization and attention to detail.
• Ability to manage high volume of emails with timely responses.
• Excels at adapting in a fast paced, team-oriented environment.
• Proficiency in Microsoft Office Suite including Outlook, Word, and Excel.
• Experience working within MemberSuite AMS a plus.
• Exceptional customer service attitude.
• Possess a positive, team-player attitude.
• Ability to lift up to 25 lbs., as needed.

Travel – attend annual International Training Conference (ITC).

Job Location – this is predominantly a telecommuting position.

About the Company:

Stringfellow Management Group is now an Etherio Company. At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together.

Benefits include:

• Medical, dental, vision, and more.
• 401(k) with matching.
• Generous paid time off.
• Flexible and hybrid work schedules.

Our approach has earned us many industry awards over our 30+ year history, including 18 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies.

Etherio Association Management is proudly Accredited by the Association Management Company Institute – a non-profit trade organization focused on advancing professionalism and high standards for association management companies.

Join us at Etherio and become part of a team where your work has purpose, your growth is championed, and your results are rewarded. If you're excited to help shape exceptional experiences and build lasting connections, we’d love to meet you.

Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@etherio.com.

Applying for this position:

Please provide a cover letter describing your interest in this position, as part of your application.

Salary Range: $60,000 - $65,000 Dependent upon experience