Director of Labor Planning

OnTrac is hiring a Director, Capacity & Labor Planning!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. 

Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals.

Compensation: The expected starting base pay range for this position is $156,000. - $195,000. with full potential base salary range over a successful candidate’s tenure in the position of $156,000. - $234,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.

This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 25% Bonus Target. 

Employment Logistics: 

The Director of Capacity & Labor Planning leads the enterprise planning organization responsible for labor planning, workforce strategy, capacity planning, shift architecture, work measurement, and operational planning across OnTrac’s hub and branch network.

This role establishes the long-term planning strategy and operating standards needed to support a scalable, cost-efficient network operating seven days per week and up to 20 hours per day. The Director owns the development of enterprise planning methodologies, labor standards, capacity models, and workforce strategies, while driving the transition from manual planning processes to automated, technology-enabled planning solutions.

This leader partners closely with Operations, Engineering, Network Design, Transportation, Product, Finance, Human Resources, and Real Estate to ensure the network is properly staffed, balanced, and positioned for future growth and automation. This position reports to the Vice President of Engineering & Network Design.

Unpacking the Benefits: 

Employees are eligible for a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match 
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave  
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

The Must-Haves: 

• 10+ years of leadership experience in labor planning, workforce planning, capacity planning, industrial engineering, or operations planning within large-scale logistics, parcel, fulfillment, or distribution networks
• Experience supporting operations with thousands of frontline employees across multiple facilities
• Experience developing enterprise labor models, workforce strategies, and shift structures
• Strong analytical background in workforce planning, forecasting, capacity modeling, and labor optimization
• Proven success leading cross-functional strategic initiatives and organizational transformation

Your Mission in Motion: 

A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.

• Enterprise labor planning & staffing strategy: Own enterprise labor planning strategy across all hub and branch operations; develop labor planning methodologies supporting seven-day operations and up to 20 operating hours per day; establish staffing models using Full-Time, Part-Time, Temporary, and Seasonal labor; and develop enterprise staffing plans aligned to forecasted demand, customer growth, and peak operations.
• Shift structure & workforce design: Design enterprise shift structures across hubs and branches; develop optimized operating schedules to maximize asset utilization and labor efficiency; establish standards for shift overlap, split shifts, weekend operations, seasonal staffing, cross-functional labor utilization, and hostler shift planning; and create scalable workforce strategies that support future growth while maintaining flexibility and cost efficiency.
• Capacity planning & operational readiness: Own enterprise capacity planning methodology for hub and branch operations; develop standardized capacity measurement across the network; lead Daily Operating Plan (DOP) planning standards; balance labor requirements against throughput and facility capacity; build long-range capacity models for growth, automation, and expansion; and establish planning standards for peak readiness and contingency planning.
• Work measurement & labor standards: Establish enterprise engineered labor standards; develop productivity benchmarks and staffing algorithms; lead work measurement studies and standard work development; define labor productivity expectations across major operational processes; and create standardized planning methodologies used across the network.
• Planning systems & automation: Define the long-term vision for automated labor planning and workforce management; develop business requirements to transition from manual spreadsheets and disconnected processes to automated planning workflows; partner with Product and Technology teams to prioritize and implement planning capabilities; and improve forecasting accuracy, planning visibility, and decision-making through automation and data integration.
• Forecasting & scenario planning: Translate volume forecasts into labor, shift, and capacity requirements; develop staffing plans for daily, weekly, seasonal, and peak operations; lead scenario modeling, operational simulations, and contingency planning; and support enterprise Sales & Operations Planning (S&OP) through capacity and workforce planning.
• Organizational leadership & team development: Lead and develop the Capacity & Labor Planning organization, including the team led by Sergey; provide leadership, coaching, and strategic direction to managers and planners; and build a high-performing planning organization capable of supporting long-term network growth and operational excellence.

Paving your way to your success: 

• You establish enterprise labor planning standards across all hubs and branches to create consistency across the network.
• You standardize shift architecture that supports seven-day operations and up to 20 operating hours per day.
• You implement enterprise capacity measurement and Daily Operating Plan (DOP) planning standards to strengthen operational planning discipline.
• You develop engineered labor standards and productivity benchmarks across core operational processes.
• You create the business requirements and implementation roadmap to transition labor planning from manual processes to automated planning workflows, and launch standardized labor, productivity, and capacity dashboards with enterprise reporting.
• You improve labor utilization through an optimized workforce mix, shift structures, and staffing models.

Posting Timeline: 

This job posting is anticipated to remain open for at least 15 days from the date of posting

Disclosures: 

*Washington state employees are eligible for up to 56 hours of paid sick leave annually.

The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations. 

Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.