Director of Human Resources & People Operations

Director of Human Resources & People Operations

Department: Human Resources

Reports to: Executive Director - Broadband & Executive Director - Grants

Schedule: 20–30 hours per week

Classification: Executive Leadership

Salary Range: $72-$91/ hour ($74,880 - $141,960 annually)

Location: Remote

Position Overview

Mission Telecom is seeking an experienced fractional Director of Human Resources & People Operations to help strengthen our people practices, organizational culture, and HR infrastructure during an exciting period of growth. This role serves as both a strategic advisor and hands-on practitioner, ensuring that Mission Telecom's policies, programs, and people-centered systems support employee success, organizational effectiveness, regulatory compliance, and long-term sustainability.

The ideal candidate is an experienced HR leader who combines deep expertise in employment law, compliance, employee relations, compensation, and workforce planning with a strong commitment to coaching, leadership development, employee engagement, and organizational culture. This individual must be equally comfortable advising executives on complex people matters and rolling up their sleeves to implement practical solutions in a fast-paced, mission-driven environment.

As a remote-first organization, we are seeking someone who can help foster a culture of trust, collaboration, transparency, and belonging while ensuring that our HR practices remain compliant, scalable, and aligned with our mission.

This is a build-stage role. The successful candidate will help Mission Telecom strengthen foundational HR systems while supporting leaders and employees through the next phase of organizational growth.

This is a unique opportunity for a seasoned HR professional who enjoys building and improving systems, strengthening leadership capacity, and helping growing organizations create exceptional employee experiences while laying the foundation for long-term success.

Who We Are

Mission Telecom is a 501(c)(4) nonprofit wireless broadband provider and grantmaking foundation partnering with nonprofits, schools, and libraries to close the digital divide through reliable, affordable wireless broadband and connected devices. By leveraging our telecommunications spectrum, we equip social impact organizations with the connectivity and funding they need to advance equity and justice, while strategically reinvesting in systemic change initiatives that build lasting power.

People & Culture Vision

Our vision for our culture is to hold ourselves accountable to creating a vibrant, inclusive environment where everyone feels empowered to be their full, authentic selves and where empathy, respect, and trust guide our interactions. Our culture is rooted in boldness and purpose, with justice and equity as a framework at the forefront of our actions. We are committed to building a culturally intelligent organization that breaks down barriers, fosters psychological safety, and creates a strong sense of belonging - where differences are seen as strengths and diverse perspectives drive disruption and innovation.

Our Culture

Mission Telecom fosters an environment of innovation, collaboration, accountability, and purpose-driven work. Our team is fully remote and located across multiple states. We rely on trust, communication, and shared ownership to achieve our goals. We value individuals who are adaptable, solutions-oriented, and energized by helping mission-driven organizations succeed. We believe strong organizations are built through clear expectations, continuous learning, meaningful relationships, and a commitment to supporting one another.

Why Join Us:

This is a unique opportunity to help shape the future of a growing mission-driven organization.

Your work will directly influence:

• Employee experience and engagement
• Leadership development and organizational effectiveness
• HR systems and operational excellence
• Organizational culture and team success
• Long-term sustainability and growth

This role offers the opportunity to build, improve, and influence key people practices while working alongside a collaborative leadership team committed to Mission Telecom's mission and impact.

What Success Looks Like

During the first 6–12 months, this individual will:

• Strengthen Mission Telecom's HR infrastructure and compliance practices
• Refine and document core people processes and policies
• Improve leadership support, coaching, and performance management practices
• Enhance employee engagement and communication across the organization
• Establish meaningful HR metrics and reporting for leadership
• Ensure consistent HR operations through ADP Workforce Now
• Build scalable systems that support future organizational growth

Key Responsibilities:

HR Strategy, Compliance & Organizational Effectiveness

• Develop, implement, and maintain HR policies, procedures, and best practices
• Ensure compliance with applicable federal, state, and employment regulations
• Advise leadership on HR-related risks, opportunities, and organizational needs
• Support workforce planning and organizational design initiatives
• Partner with leadership to create practical, people-centered policies that support consistency and accountability

HR Operations & Systems

• Oversee day-to-day HR operations including onboarding, offboarding, employee changes, and documentation
• Manage HR processes and reporting through ADP Workforce Now
• Maintain personnel records and employment documentation
• Support benefits administration, leave tracking, and related employee programs
• Ensure data integrity and reporting accuracy across HR systems

Employee Relations & Culture

• Serve as a trusted advisor to employees and managers
• Partner with leaders to navigate employee relations matters fairly, consistently, and with sound judgment
• Foster a positive, inclusive, and mission-aligned employee experience
• Support communication, engagement, and retention initiatives
• Promote a culture of accountability, collaboration, continuous learning, and belonging

Leadership Development & Manager Support

• Provide coaching and guidance to supervisors and people leaders
• Support performance management processes and goal-setting practices
• Assist leaders in building strong teams and addressing performance concerns constructively
• Identify opportunities for leadership development and manager training

Compensation, Performance & Workforce Planning

• Support compensation benchmarking, pay equity reviews, and development of compensation philosophy and practices.
• Assist leadership with workforce planning and staffing decisions
• Develop HR metrics, dashboards, and workforce reporting
• Monitor trends related to retention, engagement, performance, and employee development
• Recommend improvements based on data and organizational needs

Training & Organizational Development

• Coordinate required training programs and compliance-related education
• Track training completion and documentation
• Identify opportunities to improve employee and manager development
• Support initiatives that strengthen organizational effectiveness and employee growth

Employment Law & Compliance Expertise

• Demonstrated knowledge of federal, state, and multi-state employment laws and regulations, including wage and hour requirements, leave administration, accommodations, anti-discrimination laws, I-9 compliance, pay transparency requirements, and employment-related reporting obligations.

Core Competencies

• Strategic and systems-level thinking within a hands-on execution role
• Strong employment law and compliance expertise
• Ability to balance operational execution with executive advisory responsibilities
• High discretion, integrity, and sound judgment
• Leadership coaching and manager development
• Employee relations and conflict resolution
• Data-informed decision making and organizational planning
• Ability to implement change effectively in a growing organization
• Relationship-building and cross-functional collaboration
• Commitment to fostering an inclusive, mission-driven workplace

To do this work you will need:

• Bachelor’s degree required
• Minimum 12 years of progressive HR leadership experience
• SHRM certification (SHRM-SCP or SHRM-CP) required
• Experience serving as sole or senior HR leader in a nonprofit or multi-program environment
• Strong employment law compliance background
• Direct experience with ADP Workforce Now or similar systems
• Demonstrated experience creating executive-level HR metrics and dashboards
• Proven ability to build structure in organizations lacking formalized HR systems

How to Apply:

Apply online via Mission Telecom’s Greenhouse platform. Please include a cover letter and resume showcasing your sales and communication experience.

Statement from Mission Telecom

Mission Telecom recognizes the inherent dignity and worth of each individual as a whole. In turn, we value and respect the differences that comprise each individual, including but not limited to age, citizenship, class, color, culture, ethnicity, family status, gender identity and expression, health status or disability, income, language, national origin, partnership status, pregnancy status, race, religion, sex, and sexual orientation. We do not tolerate prejudice or discrimination. Thus, we are committed to developing inclusive, barrier-free selection processes and work environments. If contacted for an interview, please advise us of any accommodation measures which would enable you to be interviewed in a fair and equitable manner. Information related to accommodation measures will be treated in confidence. Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Mission Telecom

8310 S Valley Hwy

Suite 300

Englewood, CO 80112