Director of Human Resources

Director of Human Resources

Location: Remote (U.S. Based)

Type: Full-Time

Overview

GovWorx is a fast-growing AI company transforming how public safety agencies communicate, train, and operate. As we scale, we are looking for a Human Resources Senior Leader to serve as GovWorx’s first dedicated HR leader, who will build our people function largely from scratch. We currently have approximately 100 employees across 29 states and a contract workforce in South America and Canada. This role will own the full scope of HR with an emphasis on establishing the foundational programs, policies, compliance guardrails, and talent practices that we need but have not yet built. You will work closely with Finance, executives and operational leadership to create the people infrastructure that enables GovWorx to grow responsibly and at speed. Candidates who have served as a first or sole HR hire at an early-stage company will have a meaningful advantage.

Key Responsibilities

• Build the HR function and serve as a trusted advisor to the executive team, providing strategic guidance on organizational effectiveness, workforce planning, talent strategy, employee relations, and organizational design.

• Partner with business leaders to align people initiatives with organizational objectives and operational priorities.

• Lead and support employee relations matters, including workplace investigations, performance improvement plans, and conflict resolution.

• Coach managers and leaders on performance conversations, employee development, feedback practices, accountability, and policy application.

• Design, implement, and build HR programs, processes, and policies that support a safe, innovative, and high-performing workplace.

• Drive change management initiatives and ensure the cultural norms and practices that define how we work are established, documented, and sustained through periods of rapid growth.

• Partner with Operations and Finance establish GovWorx’s compensation philosophy and job-leveling framework, including building salary bands and promotion criteria from scratch. Additionally evaluate our long-term PEO strategy and benefits approach as the company scales.

• Partner closely with IT and Security to ensure HR processes support company compliance obligations, including onboarding and offboarding controls, access management, background checks, policy acknowledgments, security training, audit evidence, and personnel-related requirements tied to SOC 2, CJIS, HIPAA, and other customer or regulatory commitments.

• Establish meaningful goals, KPIs, and performance expectations in collaboration with business leaders, aligned to company objectives.

• Build the foundational HR infrastructure — documented policies, an employee handbook, compliant onboarding and offboarding workflows, and basic HR technology.

• Leverage HRIS platforms, workforce analytics, and organizational data to inform decision-making and measure program effectiveness.

• Design and implement GovWorx’s formal performance management process, including review cycles, calibration frameworks, and the manager training to make them work. Succession planning is not a near-term priority at our stage.

• Develop and deliver communications, FAQs, and policies that are clear, compelling, and aligned to company values.

• Build manager capability through ongoing consultation, training, and practical leadership support.

• Influence outcomes through collaboration across a decentralized and matrixed organization.

• Manage and develop the current HR Generalist

• Lead GovWorx’s recruiting strategy and execution, including managing in-house hiring processes, partnering with hiring managers to define roles and evaluate candidates, and overseeing outsourced recruiting partners when needed to ensure a consistent, high-quality, and compliant hiring experience.

Minimum Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, Industrial/Organizational Psychology, or a related field.

• 7+ years of progressive HR experience including meaningful hands-on experience building HR programs at an early-stage or high-growth company with fewer than 250 employees. Experience as a first or sole HR hire is strongly preferred. Strategic HRBP experience at a large company alone is not a fit for this role.

• Demonstrated experience advising senior leaders on organizational structure, role design, workforce planning, and effectiveness initiatives.

• Strong understanding of job architecture, position management, job leveling, career frameworks, and compensation philosophy.

• Experience supporting organizational restructures, workforce transformations, or large-scale change initiatives.

• Working knowledge of multi-state employment law and compliance requirements

• Demonstrated ability to influence decisions and drive results without direct authority.

• Strong project management, consulting, facilitation, and stakeholder management skills.

• Exceptional written and verbal communication skills, including executive-level presentations and business cases.

About GovWorx

GovWorx is helping public safety rise to today's greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation—allowing agencies to strengthen their teams and better serve their communities.