Director of Delivery Service Providers | National Final Mile Logistics

OnTrac is hiring a Director of Partner Acquisition and Enablement (LMO)!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. 

Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals. 

Compensation: The base pay range for this position is $156,000 - $234,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.

This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 25% Bonus Target.

Employment Logistics: 

The Director of Partner Acquisition and Enablement leads the identification, onboarding, and long-term success of independent delivery partners (RSPs) across the network. This is an operations-first leadership role designed for someone with deep experience working directly in last-mile facilities and alongside contractor-owned delivery businesses.

This role will lead the RSP acquisition and onboarding lifecycle while partnering closely with Operations and Negotiations to ensure new providers are set up for sustainable success from day one. Success will be measured by operational readiness, service performance, and retention, not just speed to launch.

Unpacking the Benefits: 

Employees are eligible for a comprehensive benefits package which may include: 

• Medical, dental, and vision insurance 

• Life and short- and long-term disability coverage 

• 401(k) retirement savings plan with company match  

• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours 

• Two (2) floating holidays per year 

• Paid sick leave* 

• Six (6) paid company holidays 

• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave   

• Additional wellness and employee assistance programs 

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies. 

The Must-Haves: 

• Bachelor’s degree in Operations, Business, Logistics, or a related field (advanced degree a plus, not required)
• At least 12 years of experience in last-mile operations, logistics, contractor management, or delivery network leadership (with a Bachelor’s degree or equivalent)
• 5+ years of people leadership experience managing regional or multi-site teams
• Significant experience working directly in or with last-mile facilities and independent delivery contractors
• Strong operational credibility and comfort operating in fast-paced, execution-heavy environments
• Willingness to travel extensively (up to 50%) to facilities, markets, and RSP locations

Your Mission in Motion: 

A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives. 

• RSP recruitment strategy & acquisition: Lead the strategy to identify, assess, and onboard high-quality Regional Service Providers with a strong operational foundation.
• Field-based recruiting & engagement: Personally engage prospective RSP owners through site visits, facility walkthroughs, and in-market meetings.
• Operator evaluation & selection alignment: Evaluate candidates based on operating capability, leadership presence, safety mindset, and ability to manage last-mile complexity; partner with Operations and Negotiations to align selection with facility needs, volume profiles, and service expectations.
• Driver Operations representation: Represent Driver Operations in contractor-facing conversations, bringing credibility through firsthand operational experience.
• Onboarding ownership & operational readiness: Oversee end-to-end onboarding to ensure new RSPs are prepared to operate effectively from launch; ensure onboarding reflects daily last-mile realities (not only contractual/administrative requirements).
• Early risk identification & stabilization: Identify early operational risks post-launch and intervene quickly to stabilize performance and reduce early attrition.
• Performance, retention & contractor experience: Serve as senior escalation/support during critical early lifecycle stages; collaborate with Operations leaders on systemic challenges impacting performance, compliance, and engagement; identify common pain points and recommend improvements; promote consistent operating expectations while allowing flexibility for local market realities.
• Team leadership & regional support: Lead and mentor a regional RSP recruiting/onboarding team with an emphasis on field engagement and operational partnership; set expectations around contractor experience, launch quality, and readiness; coach and develop the team to be trusted partners to RSPs and Operations.
• Cross-functional communication & leadership updates: Provide clear, experience-based updates to LMO Leadership and the COO on RSP health, risks, onboarding readiness, and retention trends; bring the voice of the field into leadership discussions; stay connected to industry practices and contractor trends in last-mile logistics.

Paving your way to your success: 

• You bring deep last-mile operations expertise, including facility workflows and contractor-based delivery models, with hands-on understanding of RSP day-to-day realities.
• You build trust with contractors through strong relationship management, influencing without authority, resolving conflict practically, and applying strong judgment on operator readiness and long-term partnership potential.
• You demonstrate strong operational judgment and problem solving, quickly identifying risks and intervening effectively with a solutions-oriented, situationally aware approach.
• You lead with presence, operating confidently in frontline and senior-level settings and staying comfortable spending significant time in facilities and markets.
• You drive structured execution without over-engineering, defining clear, scalable, operator-friendly processes and expectations while staying focused on execution quality and outcomes.

Posting Timeline: 

This job posting is anticipated to remain open for at least 15 days from the date of posting

Disclosures: 

*Washington state employees are eligible for up to 56 hours of paid sick leave annually. 

The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations.  

Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay. 

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.