Director of Business Transformation

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC’s Core Values:

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

We’re Looking For:
Our Director of Business Transformation is a unique and critical leadership role where your efforts will make an impact across the AFC organization and throughout the broader OPENLANE enterprise. Key objectives include helping frontline businesses (such as branch locations) as well as internal functions (such as Operations, Credit, Finance, and Risk) to drive innovation that results in more efficient processes, positive customer impact, and improved financial metrics.

You will act as a leader in the following areas:
Develop and implement plans for AFC’s strategic vision: Evaluate the current state of AFC’s and the markets’ products, services, and business practices to identify and prioritize areas of improvement to support AFC’s strategic vision. Create roadmaps, provide leadership to project teams, and oversee real world implementation of projects.
Re-think workflows: Optimize important processes through either process reengineering or innovation, by driving toward a balance of cost efficiency, dealer service, employee usability, market innovation, and risk controls. Proactively use system data, voice of the customer data, voice of the employee data, and market intelligence to help inform proposed workflow overhauls.
Be a Change Agent: Operating with the confines of AFC’s culture, help shepherd positive change by involving appropriate stakeholders, create awareness and engagement for new ways of doing business, and assess and adapt as change becomes implemented.

You Are:
● Strategic. You drive long-term value-added business evolution through the continuous evaluation of policies, procedures, processes and workforce enablement features.
● Innovative. You are willing to challenge established processes, think unconventionally, and propose inventive new ways of doing things
● Analytical. You possess advanced problem-solving skills and excel at translating complex data into actionable, bottom-line financial opportunities.
● Collaborative. You build strong rapport across various business units and excel at facilitating cross-functional alignment.
● An Agile Leader. You are highly motivated, think creatively in demanding environments, and comfortably manage workloads across multiple projects.
● Customer-Obsessed. You maintain a strong passion for providing high-value client service to both internal stakeholders and external dealers.

You Bring:

Core Knowledge

• End-to-end efficient business process design and operational cost optimization
• Business process mapping and workflow documentation alongside subject matter experts
• Core prioritization frameworks including Return on Investment (ROI)
• Floorplan market knowledge and expertise

Functional Expertise

• Strategic project management and day-to-day process analysis
• Enterprise change management, roadmapping, and facilitating Review Board practices
• Leading issue resolution across multiple business units and teams
• Setting clear completion objectives and completing after action reviews

Technical Expertise

• Familiarity with Agile methodologies and the Scaled Agile Framework (SAFe)
• Advanced analytical proficiency in the Google Suite (Docs, Sheets, Slides, etc.)
• Deep expertise in Sheets and at least one statistical analysis tool or framework (such as Tableau, PowerBI, SPSS, SAS, Python, or R)

You Own:

Process Analysis and Design (30%)

• Own day-to-day process analysis, outline business process flows with SMEs, facilitate white-boarding sessions, and deliver impactful recommendations for end-to-end efficient process design.

Stakeholder Communication and Project Execution (30%)

• Develop, maintain and oversee execution of achievable project plans. Evaluate progress and end results, and propose and execute on refinements and improvements as appropriate.
• Engage with end customers both pre and post project to ensure that proposed solutions are meeting customer needs and expectations

Strategic Transformation and Productivity Improvement (20%)

• Identify operational and growth opportunities and actionable solutions to improve bottom-line financial performance. Provide leadership on opportunity prioritization to help support achievement of AFC’s strategic goals.

Cross-Functional Collaboration (20%)

• Partner with the Business Technology teams to set realistic goals, refine requirements, and support technical implementation of initiatives
• Interface with various client business units and outside partners to support firm-wide and operations initiatives, promoting enterprise-level improvements across AFC and other OPENLANE business units.

You Drive:
Execution:

• Translating business strategy into clear process goals, roadmaps, and plans
• Ensuring high-quality operational delivery and risk mitigation across teams
• Driving clarity, organizing enterprise change, and facilitating Review Board practices

Results:

• Delivering measurable productivity, efficiency, and customer satisfaction outcomes
• Ensuring business process investments directly align to company strategy
• Creating bottom-line financial impact through continuous business evolution

Who You Will Work With:
● Reporting to the VP, Strategic Operations, this role will collaborate with Business Technology teams, field / branch location leaders, and internal functions (Operations, Credit, Finance, and Risk) on a regular basis.
● Subject Matter Experts (SMEs) and frontline business operators, and product/engineering peers.
● Cross-functional OPENLANE business unit leaders and stakeholders.
● Outside partners supporting OPENLANE.
● Executive leadership.

Where You Work:
● Your work is performed as a Hybrid or Remote employee, depending on business needs and location. Occasional travel may be required.

Must Have’s:
● An advanced level understanding of the vehicle floorplanning market
● 5+ years of related IT, Technical or Application Support, Coordination, or Project Management experience.
● 5+ years of experience leading resolution of issues across multiple business units and teams.
● 10+ years of proven leadership experience, especially with production support, engineering, issue management, and managing workloads for teams.
● Bachelor’s Degree in a related field or equivalent related experience.
● Advanced analytical skills with strong proficiency in Sheets and at least one other statistical analysis tool (Tableau, PowerBI, SPSS, SAS, Python, R).

Nice to Have’s:
● Proven experience working with Agile methodologies and the Scaled Agile Framework (SAFe).

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!
 

Compensation Range of

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range