Director of Applied AI

Overview

National Debt Relief (NDR) is seeking a technically fluent and strategically driven Director of Applied AI to lead the development, deployment, and enablement of Generative AI solutions across the business. Reporting directly to the Vice President of Data and AI and serving as a member of the Data & AI leadership team, this role is responsible for driving transformative impact through the implementation of AI technologies that improve operational efficiency, increase revenue, and elevate the client experience. The Director of Applied AI will lead a high-leverage team responsible for identifying opportunities, evaluating, and integrating AI solutions, and ensuring successful business outcomes. This role emphasizes hands-on technical leadership, sound judgment on when to build versus buy, and tight collaboration with stakeholders across Product, Engineering, Digital, Sales, and Operations. You will serve as both a thought leader and an execution leader—capable of designing, prototyping, and delivering AI applications ranging from intelligent agents and knowledge assistants to document processing and Gen AI insights. This is a unique opportunity for a technically strong, product-oriented AI leader to take on a director role with both strategic and hands-on responsibilities, including building and maturing the Applied AI function within a mission-driven company.

 

Responsibilities

Essential Duties/Responsibilities:

• Own and drive NDR’s Applied AI strategy across domains including client support, sales enablement, employee productivity, and operational intelligence.
• Lead and grow a high-impact team of Applied AI Engineers.
• Partner with product, engineering, digital technology, and business stakeholders to identify AI opportunities with measurable business outcomes.
• Serve as a thought leader on the appropriate application of AI technologies, including areas where AI should not be applied.
• Lead the design, build, evaluation, and integration of AI solutions—whether built in-house or sourced from third parties—prioritizing scalable, secure, and cost-effective deployments.
• Deliver AI solutions in areas such as:
  • Digital and voice AI agents for client-facing platforms
  • RAG + LLM-based knowledge assistants for employee enablement
  • Document classification and OCR
  • GenAI-driven analytics, summarization, and insights
• Build and maintain roadmaps, delivery plans, and business alignment through world-class communication and executive engagement.
• Drive hands-on prototyping and development of AI capabilities in-house, and augment third-party solutions where needed.
• Ensure robust governance, security, and operational support for deployed solutions.
• Stay abreast of industry trends, tools, and evolving AI capabilities to continuously evolve NDR’s AI roadmap and investment strategy.

Qualifications

Education/Experience:

• Bachelor’s degree in data science, business analytics, computer science, or a related field. An advanced degree is strongly preferred.
• 10 years of experience in data science, applied AI, or ML engineering roles, with at least 2 or more years in a leadership capacity.
• Demonstrated success leading the deployment of production-grade digital AI agents (chat or voice) for customer-facing platforms.
• Experience working with AI vendors, platforms, and APIs to deliver enterprise-ready solutions.
• Experience supporting AI-powered use cases across sales, service, and customer experience.
• Excellent communication skills, with ability to convey complex technical topics to executive and non-technical stakeholders.

 

Required Skills/Abilities:

• Strong Python skills and hands-on experience with prototyping and integrating GenAI tools and APIs.
• Proficiency in SQL for data preparation and model enablement workflows.
• Deep understanding of LLMs, RAG architectures, vector databases, and prompt engineering.
• Strong project management and product collaboration skills; ability to prioritize impact-driven delivery.
• Experience managing and mentoring small cross-functional teams.
• Ability to manage multiple priorities, work under pressure, and deliver high-quality results in a dynamic environment.
• Ability to foster a culture of collaboration, continuous improvement, and innovation.
• Experience in financial services or a related industry.
• Experience with voice AI / conversational AI for telephony platforms.
• Familiarity with Salesforce integrations and data workflows.
• Exposure to Snowflake or similar enterprise data platforms.
• Background in vendor evaluation and enterprise technology procurement.
• Familiarity with modern conversational and voice AI platforms such as Cognigy, LiveKit, and ElevenLabs.
• Experience with LangGraph or other LLM / agentic orchestration frameworks.
• Hands-on experience building and deploying on AWS, with infrastructure-as-code and CI/CD practices (e.g., Terraform).
• Comfort working in a culture driven by the scientific method, analytics, and data, including rapid A/B testing and iteration.

 

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position.

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $194,000.00 to $223,000.00

About National Debt Relief

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

Want to learn more about who we are? Connect with us on social!

 

       

 

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Wellness Incentive Program

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

 

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