Director, Knowledge Services

Job DetailsJob Location: USA Remote - Nashville, TN 37203Position Type: Full TimeCompany Overview   HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.   HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.   Why Join Us   At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.   Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.     We’re proud of our values-forward culture that offers our people:   Mission-oriented work Diverse and inclusive culture Competitive Compensation & Bonuses Comprehensive Insurance Plans Mental and Physical Health Support Work-from-home flexibility Fitness Center Reimbursements Streaming Good time off for volunteering Wellness workshops Buddy Program for new HealthStreamers Collaborative work environment Career growth opportunities Continuous learning opportunities Inspiring workspaces to collaborate and connect with other HealthStreamers Free employee parking at our Resource Centers in Nashville and San Diego     At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.   We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!   HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.       Position Information     Position Overview   The Director, Knowledge Services has direct responsibility for the management and execution of the competency-based knowledge system and resulting APIs, serving all related products across HealthStream. This role works across multiple internal departments to define and implement the product family’s vision and roadmap, assuring measurable attainment of revenue and customer satisfaction goals, and other KPIs. The role will also use analytics to measure knowledge effectiveness and leverage new tech (like AI) to enhance data access, scale, and drive innovation.   The Director, Knowledge Services is a complex, well-respected, and highly visible role at HealthStream. A candidate for this position should immediately generate a very high level of credibility with both internal and external customers. This credibility could come from a history of relevant experience, prior success with similar/related products, and ability to quickly create value to the organization and its customers. Strong interpersonal skills and emotional intelligence is as critical to the success in this position as education and experience.   Approximately 10-15% travel is required to support partner and customer relationships; attend workshops, conferences, or trade shows; and work with offsite colleagues. This position may have direct reports.   Key Responsibilities You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. Create and manage vision and strategy for the competency-based knowledge system within the context of related products, aligned with business goals and priorities. Design and implement comprehensive knowledge management strategies, championing a knowledge-sharing culture. Own and lead the creation, maintenance, and adoption of a competency-based knowledge system (platforms, databases, tools) for capturing, storing, and disseminating information. Work with cross-functional teams to identify needs, develop and deliver training on knowledge management processes and tools. Manage indexing, cataloging, access, and flow of competency-based knowledge, ensuring data quality and compliance. Use analytics to measure knowledge effectiveness, identify bottlenecks, leverage new tech (like AI) to enhance data access, scale, and drive innovation Support the launch of new related products and enhancements in collaboration with product, marketing, sales, technology, and other areas of the organization. Conduct market and customer research to better understand market trends and the competitive environment in both competency and knowledge management. Produce and effectively communicate well-researched, well-founded product roadmaps based on business goals and priorities. Guide multiple cross-functional and self-led teams developing and supporting technology that leverage the competency-based knowledge system. Assure aaccurate and complete understanding of the competency-based knowledge system through routine internal training, development of customer training or promotional materials, and other forms of internal and external communication. Identify, resolve, and monitor customer and product issues with the assistance of client services support. Drive greater ecosystem value by creating offerings that are integrated across HealthStream product lines. QualificationsRequirements Bachelor’s degree in related field preferred 3 or more years in a knowledge management or related role Software development lifecycle, Software as a Service experience strongly preferred Experience with enterprise APIs strongly preferred Experience with metadata and other curated data products strongly preferred   Qualifications Excellent written, verbal, and presentation skills Successfully uses technical applications for business purposes (Salesforce, Microsoft) Ownership mentality, willing to lead through ambiguity and own performance. Curiosity, a desire to hear opinions and ideas that challenge your own. Plans and executes own activities with generally-defined goals and minimal supervision Experience working with metadata and taxonomy systems Establishes high level of trust and credibility internally, with business partners, and with customers Works within a multi-disciplinary, matrixed team with respect towards others and focus on successfully meeting organizational and team goals Motivates and leads both direct reports and non-direct reports Appropriately influences and directs cross-functional team members without formal authority or management control Resolves conflict to meet needs of organization and/or customer, while retaining or improving relationships with those involved Negotiates for appropriate resources and investments, irrespective of direct management responsibility for functional area in need Displays critical thinking ability examining and considering multiple perspectives and decision-making founded outside of functional silos Possesses strong interpersonal skills, including listening skills and a striving to understand before being understood Responds to setbacks and roadblocks with positive attitude and appropriate redirection of activity Plans and executes own activities with generally-defined goals and minimal supervision Manages activities for multiple concurrent and complex projects across multiple functional areas with the appropriate prioritization and focus   Compensation Non-sales Commission roles: The salary range for this position is $116,265 - 148,500. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.     Benefits    HealthStream offers a comprehensive benefits package to eligible employees, including:    Medical, Dental and Vision insurance  Paid Time Off  Parental Leave  401k and Roth  Flexible Spending Account  Health Savings Account  Life Insurance  Short- and Long-Term Disability  Medical Bridge Insurance  Critical Illness Insurance  Accident Insurance  Identity Protection  Legal Protection  Pet Insurance  Employee Assistance Program  Fitness Reimbursement      Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.     Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.   Req #47016