At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Our Vision:
Unlocking the full potential of pharmacy care management to empower people to live healthier, happier lives.
Our Mission:
To drive pharmacy care that builds trust, improves outcomes and puts people first.
Summary
The Director, Infrastructure & Cloud Infrastructure leads the strategy, reliability, and operational performance of WellDyne and HealthDyne’s enterprise infrastructure and cloud platforms. This role drives cloud modernization, automation, resiliency, and operational excellence while ensuring infrastructure services are secure, scalable, and cost-effective. Success is demonstrated through reliable services, strong engineering and operational execution, effective modernization, and accountable performance from internal teams and managed service providers. This position reports to the VP of IT Infrastructure & Operations and partners with technology leaders across the organization.
Essential Duties and Responsibilities
- Define and execute the enterprise infrastructure and cloud strategy, including modernization, lifecycle management, and technology roadmaps.
- Lead infrastructure and cloud engineering across compute, storage, networking, database infrastructure, backup and recovery, and related platform services.
- Establish architecture and engineering standards that promote reliability, scalability, security, performance, supportability, and cost efficiency.
- Drive automation, Infrastructure as Code, standardization, and other engineering practices that reduce manual effort and improve reliability.
- Provide technical leadership for significant infrastructure initiatives, architecture decisions, technology evaluations, and complex production issues.
- Own infrastructure availability, performance, capacity, monitoring, observability, disaster recovery, and operational readiness.
- Drive disciplined incident, problem, change, patching, vulnerability, configuration, and lifecycle management practices.
- Lead significant production incidents and ensure effective root-cause analysis, corrective actions, and prevention of recurring issues.
- Establish cloud governance and FinOps practices that improve resource utilization, cost visibility, and optimization.
- Lead and develop infrastructure and cloud engineering personnel while establishing clear ownership, accountability, and performance expectations.
- Govern managed service providers and technology partners, holding them accountable for service levels, technical quality, operational maturity, and independent execution.
- Partner with Application Development, Architecture, Information Security, Data, and other teams to ensure infrastructure supports business, application, security, and regulatory requirements.
- Communicate infrastructure health, risks, priorities, incidents, investments, and modernization progress to technology and executive leadership.
- Performs additional duties as assigned.
Education and Experience
- Minimum of 10 years of progressive infrastructure, cloud, platform, systems engineering, or related technology experience.
- Minimum of 5 years of technology leadership experience supporting complex enterprise production environments.
- Experience with enterprise cloud platforms, infrastructure automation, Infrastructure as Code, CI/CD, monitoring, observability, disaster recovery, and high-availability environments.
- Experience managing MSPs, technology vendors, service levels, and outsourced technology services.
- Experience operating in healthcare, pharmacy, financial services, or another regulated environment preferred.
- Relevant cloud, architecture, ITIL, FinOps, networking, or infrastructure certifications preferred.
Knowledge, Skills and Abilities
- Strong understanding of cloud architecture, infrastructure engineering, automation, DevOps, and modern infrastructure operating practices.
- Ability to evaluate technical architectures, identify risks and dependencies, challenge recommendations, and provide effective technical leadership.
- Strong knowledge of reliability, monitoring, disaster recovery, capacity management, and ITIL-based operational disciplines.
- Ability to lead complex production incidents and drive sustainable resolution of recurring operational issues.
- Strong leadership skills with the ability to develop teams and hold internal resources, MSPs, and vendors accountable for outcomes.
- Strong analytical, problem-solving, and decision-making skills with the ability to balance reliability, security, cost, speed, and business priorities.
- Strong written and verbal communication skills with the ability to communicate technical risks, decisions, and recommendations to technical and executive audiences.
Work Environment / Physical Demands
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.
EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.
— Sarah J.
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Marketing Manager
★★★★★
Verified
