Director, Clinical IT Delivery Leader - Remote Specific States only

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

About the Clinical Applications Capability

Optum’s Clinical Applications Capability brings together healthcare technology professionals focused on helping provider organizations realize greater value from electronic health record platforms and integrated clinical applications. Team members partner with health system leaders, experienced consultants, and technology specialists to improve clinical application operations, advance modernization, and support reliable healthcare delivery.

As Director, Clinical IT Delivery Leader for Owensboro Health, you will serve as the senior account-based relationship and Clinical IT leader for the Clinical Applications portfolio. You will be the primary connection between Owensboro Health leaders and Optum Provider Technology Services Capability Delivery teams, translating client strategies, priorities, expectations, and concerns into coordinated delivery outcomes.

The role is accountable for executive client engagement, account-level governance, delivery oversight, expectation management, and alignment across clinical technology services. The IT Delivery Leader does not replace Capability Delivery leadership or directly manage the day-to-day work of capability resources. Instead, this leader works in close partnership with Capability, Domain, and Sub-Domain leaders, who retain responsibility for technical delivery, solution quality, resource assignment, workforce management, and execution within their areas.

If you are located in Kentucky, Virginia, Illinois, Indiana, Tennessee or Ohio, you will have the flexibility to work remotely* as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Build and maintain solid client relationships by understanding Owensboro Health priorities, operating challenges, strategic objectives, decision-making processes, and measures of success, serving as the primary Clinical
• Applications relationship leader and trusted advisor to Owensboro Health
• Represent the client perspective within Optum and provide a clear, consolidated account view of priorities, commitments, risks, dependencies, and emerging needs
• Partner with Capability, Domain, and Sub-Domain leaders to translate client demand into appropriately scoped, prioritized, resourced, and governed delivery plans
• Lead account-level governance for the Clinical Applications portfolio, including delivery reviews, service reviews, executive updates, roadmap discussions, issue escalation, and decision tracking
• Monitor the overall health of client delivery, including service performance, SLA adherence, project milestones, operational risk, aging work, recurring issues, client satisfaction, and agreed corrective actions
• Communicate status, tradeoffs, constraints, and recovery plans to Owensboro Health and Optum leaders in a timely, transparent, and business-focused manner
• Own the client-facing coordination of major issues and escalations, partnering with Service Management and Capability Delivery leaders to ensure technical facts, mitigation actions, and follow-through are clear
• Facilitate prioritization decisions with the client and Capability Delivery teams when demand exceeds available capacity, ensuring changes are documented and impacts are understood
• Protect contractual scope, service commitments, governance standards, and approved funding while helping the client evaluate options for new or changing demand
• Connect cross-functional dependencies across Clinical Applications, Health Informatics, Infrastructure, End User Services, Non-Clinical Applications, Security, Service Management, vendors, and other partners
• Identify opportunities to improve the client experience through standardization, reusable practices, automation, analytics, AI-enabled solutions, and cross-account capabilities
• Work with Capability Delivery teams to establish meaningful outcome measures and communicate the value, adoption, and operational impact of delivered solutions
• Champion the ethical, secure, transparent, and accountable use of AI and data across the clinical technology lifecycle
• Provide leadership and coaching to account-aligned delivery leaders while partnering with Capability people leaders on performance expectations, development priorities, succession needs, and workforce planning
• Promote a collaborative one-team culture that keeps client relationships with Account Delivery and technical execution, resource management, and solution accountability with Capability Delivery

Account and Capability Partnership Expectations

• Account Delivery focus: client relationship, executive engagement, account strategy, demand clarity, governance, prioritization, communication, expectation management, and client-facing delivery accountability
• Capability Delivery focus: technical leadership, solution design, engineering and application standards, work assignment, resource and capacity management, people leadership, delivery execution, and technical quality
• Shared accountability: roadmap alignment, delivery planning, risk management, service improvement, escalations, innovation, measurable outcomes, and a consistent client experience

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of experience leading healthcare IT delivery, clinical application operations, EHR programs, technology consulting, or account delivery within a healthcare provider environment
• 5+ years of experience leading Epic implementation, operational support, optimization, service management, or strategic advancement initiatives
• 5+ years of experience managing executive client relationships, consulting engagements, or enterprise technology programs in healthcare
• 5+ years of direct people leadership or matrixed team leadership experience involving healthcare technology professionals
• Experience with account governance, executive reporting, demand prioritization, delivery planning, service reviews, issue escalation, and risk management
• Proven experience leading through a matrixed operating model and influencing outcomes across teams without relying solely on direct authority
• Demonstrated experience driving technology adoption and leveraging automation, analytics, innovative software, or AI tools to solve operational challenges and deliver business value
• Solid understanding of clinical and operational workflows and the dependencies among EHR applications, informatics, infrastructure, security, integration, and end-user support
• Demonstrated ability to serve as a trusted advisor, manage complex client expectations, and communicate effectively with clinical, operational, and executive stakeholders
• Demonstrated ability to translate client business and clinical priorities into clear technology requirements, delivery outcomes, and executive-level decisions
• Willingness and ability to travel up to 50%25 to client sites as business needs require

Preferred Qualifications:

• Active Epic certification(s) in clinical, operational, revenue cycle, or technical modules
• Industry certification such as CPHIMS, PMP, ITIL, or a comparable healthcare technology, project, or service management credential
• Experience in a managed services, consulting, advisory, or enterprise healthcare technology environment
• Experience leading large-scale EHR transformations, service improvement programs, upgrades, optimization efforts, or AI-enabled clinical technology initiatives
• Demonstrated exceptional executive communication, negotiation, change leadership, conflict resolution, and strategic consultation skills

Key Competencies

• Client relationship leadership and executive presence
• Consultative communication, active listening, and stakeholder influence
• Strategic thinking that connects technology capabilities to clinical and business outcomes
• Operational discipline, accountability, and transparent expectation management
• Ability to create clarity, manage competing priorities, and navigate ambiguity
• Collaboration across account, capability, clinical, and cross-functional teams
• Commitment to service excellence, continuous improvement, responsible innovation, and patient-centered delivery

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.